Customer Service Operations at GoWabi (2026-01 – Present)
- Managed and coordinated over 100 bookings per day within a 75-minute SLA per case, overseeing the full service process from sourcing providers and confirming jobs to coordinating with customers through service completion.
- Served as the main point of contact between customers, service providers, and internal teams to ensure smooth and efficient daily operations.
- Communicated booking details and service resolutions professionally in Thai and English, across multiple channels.
- Assisted customers through online platforms while maintaining high service quality and customer satisfaction.
- Handled inbound and outbound customer service tasks in a fast-paced, high-pressure environment with strong attention to detail and time management.
- Managed multiple cases simultaneously while effectively prioritising tasks to meet operational targets and deadlines.
- Coordinated with cross-functional teams to resolve service issues, follow up on urgent cases, and ensure timely updates for customers.
- Adapted quickly to operational changes, urgent requests, and high-volume workloads while maintaining service standards.
- Developed strong communication, problem-solving, coordination, and customer relationship management skills through hands-on experience in Customer Operations.
Dunkin' — Barista at Work and Travel USA Program (2025-05 – 2025-09)
- Prepared coffee and beverages, focusing on speed and accuracy during busy hours
- Took customer orders, handled payments, and ensured quick and friendly service
Restaurant — Prep Cook at Work and Travel USA Program (2025-05 – 2025-09)
- Worked mainly at the salad station, preparing orders based on standards and customer requests
- Helped with general food preparation, cleaning, and maintaining kitchen safety standards
Internship - Front office at Anantara Rasananda Koh Phangan Villas (2024-12 – 2025-03)
- Welcomed and assisted guests for 2–3 villas per day, ensuring a smooth check-in and check-out process
- Coordinated with internal teams to prepare villas and fulfill guest requests
- Handled guest inquiries and service requests with a professional, service-minded approach
- Worked approximately 9 hours per day in a fast-paced luxury hospitality environment
