Data Analyst at Liberty Mutual Group Insurance (Thailand) (now part of Chubb) (2024-03 – Present)
Team: Vendor Management, Process Improvement, Project Management, and Data Analytics.
- Delivered end-to-end cash call reports for reinsurers on flood claims (21–26 Nov 2025), totaling 371.48M THB across two reporting cycles.
- Developed recovery analysis across garage networks, identifying up to 11.4M THB in potential recoveries (2022–2024).
- Built Power BI dashboards (Reserve Adjustment, Recovery Universe) to monitor TPBI reserves and identify 1.7M THB in recoverable amounts.
- Automated multi-source data consolidation using SQL, replacing manual workflows and improving reporting efficiency across QI & Reinspection, Recovery, and SIU teams.
- Analyzed KPI, productivity, and ALAE trends across motor, non-motor, and A&H lines to identify cost drivers and support management decision-making.
- Conducted deep-dive analysis on claims and financial data (waterfall, forecasting) to uncover root causes and provide actionable insights.
- Improved legacy dashboards by reconciling data and refining SQL logic, enhancing data accuracy and reporting reliability.
- Led analysis of towing operations using heatmaps to identify service gaps, reducing long-distance dispatches and improving cost efficiency.
- Collaborated with senior stakeholders (AVP, VP) and cross-functional teams to gather requirements and deliver data-driven insights.
- Prepared audit and OIC regulatory reports, ensuring data accuracy and compliance.
Software Tester at Betimes Solutions Company Limited (2023-09 – 2024-02)
- Developed error-tracking reports and summarized testing outcomes to improve transparency and support stakeholder decision-making.
- Validated test data using SQL queries to ensure data accuracy and reliability.
- Collaborated with developers, business analysts, and system analysts to align requirements, resolve issues, and improve testing efficiency.
- Provided user support and gathered feedback to enhance system usability and performance.
Data Analyst at AIRA and AIFUL Public Company Limited (2022-09 – 2023-08)
- Analyzed customer data to generate actionable insights supporting business strategy and management reporting.
- Conducted trend analysis on payment behavior to identify risk patterns and recommend targeted strategies to improve collection performance.
- Developed dashboards and performance reports to monitor debt collection productivity and identify improvement opportunities.
- Built KPI tracking and performed predictive analysis to support resource allocation and improve operational efficiency.
- Collaborated with collection teams to translate analytical insights into actionable business initiatives.
- Improved data quality by identifying and resolving data issues, enhancing reporting accuracy and reliability.
