System Engineer - Tata Consultancy Services (TCS)
(2024-07)
- Partner with True Corporation to deploy configuration that related mobile services for supporting requirement from True's business and marketing team.
- Collaborate with off-shore team from India to implement configuration and share knowhows about configuration processes.
- Responsible for supporting and monitoring Finn Mobile performance, ensuring system stability and optimal operation.
Engineer (Service Configuration) - True Corporation
(2019 - 2024)
- Deploy configuration that related mobile services (such as charging system, data service control, provisioning element) to support business and marketing requirement that be delivered to Truemove-H customers.
- Consult planning and find the solution to configure mobile services with marketing, business, engineering or other relevant team.
- Supporting customer complaints incase wrong configuration on system.
- Improve configuration process of all systems to increase productivity and reduce any errors from configuration.
Engineer (Network Management Center) - True Corporation
(2012 - 2019)
- Support Customer Complaint and find the root cause within SLA time.
- Analysis & Improvement front line (CM, Shop, IT, Others) ticket process.
- To have good ticket, good quality and minimize restore time of customer complaint.
- Analysis & Improvement services in term of customer and performance in each services. (Activation Services)
- Adhoc others assignment, Report Performance analysis.
- Support and coordinates with engineering team, other network providers and customers.
- Periodically monitors the status of mobile service equipment as NetXpert and U2000.
- Control fault ticket on time (create, follow and update, close) to meet SLA.
