Reservation Officer - Sivatel Bangkok (2024-08)
- Manage daily hotel bookings from email, OTAs (Booking.com, Expedia, Agoda and Trip.com). - Ensure all booking details and guest records are correct. - Respond to guest inquiries via email and phone, providing helpful information and room rates. - Handle room inventory by using SiteMinder and prepare daily reports for the revenue team. - Coordinate with other departments to fulfill special requests such as airport transfers, honeymoons, or birthday decorations. - Suggest room upgrades and negotiate rates to increase hotel sales.
Group Reservation and Call Center Agent - Erawan Hop Inn (2023-12 - 2024-04)
- Manage reservations for over 50 branches in Thailand and resolve guest issues via phone and email. - Handle guest inquiries regarding hotel locations, room availability, pricing, and promotions. - Promote the hotel membership program to guests to register through the hotel website. - Provide the information on hotel policies, including cancellations, no-shows and check-in requirements. - Coordinate with on-site front desk teams regarding special requests and transfer calls to the correct branches.
Guest Service Agent (Internship) - Ibis Bangkok Sathorn (2022-11 - 2023-02)
- Greeting guests with a positive attitude and polite manner - Check-in and Check-out, answer guest's questions by phone and by face-to-face about hotel facilities, local transportation, places of interest and entertainment near hotel. - Coordinate with other departments to fulfill guest requests.
Waiter (Casual) during semester breaks - Banyan Tree Bangkok (2016 - 2019)
- Serve food and drinks to guests based on the menu. - Clear dirty plates, glasses, and silverware and take them to the kitchen. - Set up tables and clean the ballroom after events.
