Marketing consultant and Customer Service
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Customer Service & User Experience Specialist
With a background spanning high-end hospitality, travel, and digital strategy, I specialize in delivering premium support and resolving complex user needs. I combine interpersonal excellence with a data-driven approach to ensure every interaction is efficient and person-centered.
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Exceptional Client Relations: Proven track record in luxury hospitality and travel (Royal Palace, Michelin-star dining, Thomas Cook) focusing on personalized guest satisfaction.
Operational Efficiency: Experienced in high-pressure environments, including airport operations at Air France, managing high-volume customer flows and time-sensitive requests.
Community & Coworking Management: Developed and managed coliving and coworking concepts, serving as the primary point of contact for resident needs and community engagement.
Multilingual Communication: Ability to support a global clientele with proficiency in French (Native), English (C1), and German (B1).
Digital Proficiency: Skilled in utilizing CRM tools and project management software (Jira, Confluence) to track, analyze, and optimize the customer journey.
Marketing coordinator at Big Bang (2021 – Present)
Coordination of partnerships and marketing agencies, creation of acquisition campaigns, data visualization.
Data Analytics & Digital Marketing Consultant at Groupe Onepoint (2021 – Present)
Implementation of web analytics tools, tagging plans, Product Owner on DATA projects, creation of analytics dashboards, and B2B acquisition strategies. Clients: ARKEA Bank Group, TOTAL Energies, La Poste, SANS Institute, Google…
Community Manager at Groupe NESSENCE (2018 – 2018)
Community management for coworking and youth coliving concepts.
Marketing & Communication Manager at Groupe NESSENCE (2018 – 2020)
Development of coworking and youth coliving concepts across France. Marketing strategy, communication, traffic management, SEO, copywriting, and event management.
Travel Agent at Richesses du Monde Agency (2016 – 2016)
Assistant Head Waiter at Hôtel Royal Palace (2016 – 2016)
Airport Agent at Air France (2016 – 2016)
Travel Agent at Thomas Cook Agency (2016 – 2016)
Head Waitress at L'Étang du Moulin (2015 – 2015)
1-Michelin Star Restaurant
Master's Degree in Strategy & Development – Campus Ynov (2018 – 2020)
Bachelor's Degree in Digital Professions – IUT des pays de l'Adour (2017 – 2018)
BTS in Tourism – Lycée Alexandre Dumas (2015 – 2017)
Technological Baccalaureate in Hospitality & Restaurant Management – Lycée Hyacinthe Friant (2013 – 2015)
