Luck Sattayamana

Highly experienced operations professional with extensive background in logistics, domestic courier services, in-house operations, fleet management, and procurement. Proven track record in managing large-scale operations, optimizing cost efficiency, and leading cross-functional teams to achieve operational excellence.

Manager, Operations at FedEx (Thailand) (2019-06 – Present)

Managed domestic linehaul operations, special services for key accounts, centralized procurement, and fleet management. Successfully implemented Electric Vehicle (EV) cartage operations.

• Managed domestic linehaul operations including cross-dock, sorting, and distribution across 23 locations
• Improved cost efficiency of domestic linehaul network
• Led special services for key accounts including warehouse operations, inventory, pick-pack, and distribution
• Managed centralized procurement: bidding, purchasing, stock control, and distribution
• Oversaw fleet management including leasing, procurement, budgeting, CAPEX, and contracts
• Successfully implemented Electric Vehicle (EV) cartage in 2021, making Thailand the first FedEx SEA country to adopt EV operations

Service Center Manager at TNT Express Worldwide (Thailand) (2018-04 – 2019-06)

Supervised 8 direct reports and 230 staff. Managed 2,500 sqm integrated facility with multiple operational units. Handled key accounts and ARN operations.

• Supervised 8 direct reports and 230 staff
• Managed 2,500 sqm integrated facility (courier station, domestic hub, ARN hub, and special services warehouse)
• Ensured on-time pickup and delivery in Bangkok CBD and nearby areas
• Managed domestic hub operations and linehaul distribution across 23 depots
• Handled key accounts (e.g., Samsung, McDonald's, ABB, Dtac, Huawei, Michelin) ensuring service excellence
• Oversaw Asia Road Network (ARN) ground operations and customs processes

Domestic Hub & Linehaul Manager at TNT Express Worldwide (Thailand) (2016-09 – 2018-04)

Managed daily sorting of 18,000 shipments and linehaul operations across 23 destinations. Developed cost-saving models and managed budgeting.

• Managed daily sorting volume of 18,000 shipments
• Controlled linehaul operations across 23 destinations (road & air)
• Maintained subcontractor relationships and ensured operational efficiency
• Monitored safety, compliance, and cost control within budget
• Developed cost-saving models and managed CAPEX and budgeting

Warehouse & Office Manager at TNT Express Worldwide (Thailand) (2014-01 – 2016-09)

Improved warehouse productivity and led depot relocation projects. Implemented global systems and managed fleet procurement.

• Improved warehouse productivity and infrastructure planning
• Led depot relocation projects (Phitsanulok, Khon Kaen, Chonburi)
• Implemented global projects (Centralized Data Entry, RPP/CWC systems)
• Managed fleet procurement, vendor management, and operational purchasing
• Conducted ISO audits and served as internal trainer

Operations Depot Manager at TNT Express Worldwide (Thailand) (2012-04 – 2013-12)

Managed operations for 2 Bangkok depots. Supervised 41 couriers and 40 biker routes.

• Managed operations for 2 Bangkok depots
• Supervised 41 couriers and 40 biker routes
• Ensured operational efficiency aligned with budget and service targets
• Managed fleet, subcontractors, and procurement processes

Fleet Manager at TNT Express Worldwide (Thailand) (2006-10 – 2012-04)

Managed company and leased vehicles including procurement, contracts, and budgeting. Established SOPs and vendor standards.

• Managed company and leased vehicles including procurement, contracts, and budgeting
• Established SOPs and vendor standards
• Led procurement processes and vendor audits
• Managed fuel fleet card systems and compliance with safety standards

Project Coordinator at TNT Express Worldwide (Thailand) (2005-11 – 2006-10)

Coordinated global and regional projects. Led integration of domestic and international operations.

• Coordinated global and regional projects
• Led integration of domestic and international operations
• Ensured vendor compliance with SOPs

Depot Manager at TEI Limited (2004-02 – 2005-11)

Managed operations, pickup and delivery services in Western Thailand. Collaborated with sales team to improve revenue and customer satisfaction.

• Managed operations, pickup and delivery services in Western Thailand
• Collaborated with sales team to improve revenue and customer satisfaction
• Ensured operational performance aligned with budget and forecasts

Restaurant Manager at Pad Thao Limited (Ma Mouth Restaurant) (1997 – 2003)

Managed daily restaurant operations and staff. Controlled inventory, cost, and waste reduction.

• Managed daily restaurant operations and staff
• Controlled inventory, cost, and waste reduction
• Maintained high standards of service, hygiene, and compliance

Funding Officer at Thanaphol Finance&Securities (1994 – 1997)

Sourced and managed clients for investment in promissory notes.

• Sourced and managed clients for investment in promissory notes

Trading Staff at Tisco Finance&Securities (1993 – 1994)

Executed stock trading operations on the exchange.

• Executed stock trading operations on the exchange

Commodity Trading Officer at Thai Thana Pacific (1990 – 1993)

Managed commodity trading in futures markets.

• Managed commodity trading in futures markets

Bachelor's Degree in Economics (Theory) – The University of the Thai Chamber of Commerce (1987 – 1990)

Secondary Education – Saint Gabriel's College (1973 – 1985)