Front Supervisor at Peppery Hills Hotel (2024-01 – 2026-04)
- Supervised and trained front office staff, part-time employees, and interns to ensure high-quality service standards and smooth daily operations.
- Managed staff schedules effectively based on hotel occupancy and seasonal demands.
- Conducted daily shift briefings to ensure seamless communication and consistent guest service across the team for smooth daily operations.
- Successfully resolved high-stress situations, including high-season overbookings, by coordinating with sister properties and arranging complimentary upgrades (e.g., rooms, transfers, breakfast) to ensure total guest satisfaction.
- Assisted with back-office administration, including purchasing supplies and recording expenses for the accounting department.
Receptionist at Peppery Hills Hotel (2022-01 – 2023-12)
- Handled front desk operations efficiently, including check-in/check-out processes, documentation, and guest inquiries with a friendly, welcoming attitude.
- Coordinated closely with housekeeping and other departments to ensure room readiness and prompt service delivery for incoming guests.
- Addressed and resolved guest complaints promptly with empathy and professionalism, resulting in positive feedback and a welcoming atmosphere.
- Provided personalized recommendations for local attractions and facilitated bookings for tours, transportation, and spa services to enhance guest experiences.
Waitress at L'aor Noodle (2021-02 – 2021-12)
- Welcomed guests with a warm smile, recommended menu items, and processed orders efficiently in a fast-paced environment.
- Maintained cleanliness and orderliness of the dining area, ensuring a pleasant customer experience.
Waitress at Bannom Minimal Cafe (2019-07 – 2020-04)
- Greeted customers, prepared beverages and desserts, and delivered excellent table service.
