Nicha Cake

Results-driven Guest Service Agent with 3 years of experience in a 5-star hotel environment. Proficient in Opera PMS, with strong expertise in managing seamless check-in and check-out processes while delivering exceptional guest experiences. Fluent in Mandarin Chinese (HSK Level 4), demonstrating effective communication skills with international guests and the ability to handle inquiries and resolve issues promptly.

Recognized as a top performer for achieving the highest guest review ratings, reflecting a strong commitment to service excellence, attention to detail, and consistently high levels of guest satisfaction.

Guest Service Agent at Innside by Melia Bangkok Sukhumvit (2023-05 – Present)

• Guest Registration: Professionally managing check-ins, check-outs, and room assignments.
• Financial Oversight: Processing secure payments, billing accuracy, and guest transactions.
• Service Liaison: Coordinating guest requests with housekeeping and maintenance departments.

Hotel Receptionist, Accounting and Restaurant Server at JN Place (2022-08 – 2023-04)

• Front Office & Admin: Managed guest reception, documentation, and digital platforms with professional service.
• Accounting & Support: Oversaw financial transactions and maintained accurate administrative records.
• Dining Operations: Facilitated guest orders, beverage preparation, and high-quality food service.
• Cross-Functional Support: Balanced diverse roles to ensure seamless hospitality and operational efficiency.

Bachelor Degree of Arts – Rangsit University (2016 – 2020)