Nutthanicha Kutrakul

Cybersecurity professional with 3+ years of experience in SOC operations, incident response, and cybersecurity service coordination. CompTIA Security+ certified with strong skills in threat monitoring, log analysis, and client support. Experienced in improving service performance, optimizing SOPs, and maintaining SLA compliance.

Cybersecurity Service Coordinator at E-C.O.P (Thailand) Limited (2024-10 – 2025-12)

• Managed service contracts to ensure alignment with TOR and SLA requirements.
• Monitor, analyze, and report service performance to drive continuous improvements.
• Schedule, coordinate, open, and close meetings, and act as a liaison to ensure seamless communication between customers and cybersecurity teams.
• Gathered feedback and collaborated with stakeholders to enhance service delivery quality.
• Prepared reports and analyzed performance data and support contract renewals.
• Support SOC operations, provide customers assistance, and ensure successful service delivery to customers.

Cyber Security Analyst (Tier 1.5) at I-Secure Co.,Ltd. (2024-01 – 2024-09)

• Managed overall responsibilities and oversaw the daily work of Cybersecurity Analysts (Tier 1), including preparing monthly performance summaries.
• Developed and optimized SOC Standard Operating Procedures (SOPs) to enhance team efficiency and effectiveness.
• Reviewed and approved monthly security reports before submission to customers.
• Evaluated and provided Bill of Materials (BOM) for project tenders.
• Provided technical support and responded to customers requests.

Cyber Security Analyst (Tier 1) at I-Secure Co.,Ltd. (2022-07 – 2023-12)

• Monitored cybersecurity events and event analysis around to the following;
• Network intrusion
• Investigated network intrusions, server attacks, and malware incidents.
• Malware infection
• Suspicious anomaly detection of workforce and organizational user’s behaviour and associating activity patterns.
• Review system alerts to eliminate false positives from all alerted incidents for notification to customers.
• Provided support for customer requests.

Bachelor’s Degree in Business Computer Rajamangala University of Technology Thanyaburi (2018 - 2022)