Assistance Vice President - Business Partner at Poon Phol Co., Ltd. (2025-08 – Present)
- Oversee and manage ERP systems across the Poon Phol Group.
- Evaluate organizational readiness for transitioning to a modern ERP platform.
- PMO Lead for the SAP S/4HANA Migration Project.
- Project Manager for the Microsoft Dynamics 365 Business Central Implementation Project.
Application Management Team Lead at IT One Co., Ltd. (2024-10 – 2025-07)
SAP S/4 HANA
- Led the Siriraj Hospital SAP Support Team of 15 members, covering modules such as SAP MM, FI, FM, CO, HR, Authorization, Cloud Integration, Analytics Cloud, Datasphere, and ABAP.
- Served as a central coordination point to manage and resolve SAP report findings (SAP Clean Core, SAP Early Watch), ensuring corrective actions and system stability.
- Monitored and controlled incident backlog and aging, ensuring timely resolution and service-level compliance.
- Conducted and presented monthly review meetings with clients.
- Allocated resources and planned urgent project support.
Application Management Team Lead at IT One Co., Ltd. (2019-09 – 2024-09)
SAP ECC 6.0
- Managed the Siriraj Hospital and Siriraj Foundation Support Team of 10 SAP specialists (MM, FI, FM, CO, HR, ABAP).
- Delivered solution proposals and effort estimations (man-days) for new projects including SAP Upgrades and SICRES SAP Implementation.
- Defined action plans and resource allocation to support the SAP S/4 HANA Project
Service Reliability Engineering Team Lead at IT One Co., Ltd. (2018-05 – 2019-09)
- Led the development of an FAQ Chatbot integrating LINE and Google Dialogflow, serving as Project Manager.
- Prepared the team to support Automation Anywhere frameworks and robotic process automation initiatives.
- Designed RPA (Robotic Process Automation) solutions to streamline daily operations and reduce manual workloads.
- Facilitated two Design Thinking workshops, engaging 20 participants
Application Management Team Lead at IT One Co., Ltd. (2015-02 – 2018-04)
- Led the SCG Support Team of 15 members specializing in SAP MM, PM, WM, and PP modules.
- Supervised incident and enhancement management, ensuring efficiency and service quality.
- Reviewed solution designs and effort estimates
- Served as the primary client contact (IT One AM – Mitrphol), ensuring clear communication and effective collaboration across teams.
Application Management Team Member at IT One Co., Ltd. (2004-11 – 2015-01)
- Provided end-to-end SAP support for multiple enterprise clients, including SCG Chemical, SCG Packaging, SCG CBM, SCG Ceramic, Thai Summit Group, Fujifilm, Siam Kubota, and Mitrphol.
- Managed incident resolution and enhancement requests to maintain operational efficiency.
- Developed functional and technical design documents customized to client needs.
- Created and tested ABAP programs to support system requirements.
- Delivered on-site support and post-go-live knowledge transfer
