Phonethida Chanthalavong

Assistant Manager & Marketing at Auton Lao Company (2025-04 – Present)

Developing IA, Collaborating with the Coordinator Team to Support the Development Team, and Testing APKs. Assisting the Development Team with Translating JSON Files into English, Thai, and Lao. Researching and Adding Hotel and Restaurant Information to the System, Supporting the Manager with Task Prioritization, and Managing the Monthly Marketing Budget and Event Coordination for Upcoming Events.

• Developing IA, Collaborating with the Coordinator Team to Support the Development Team, and Testing APKs
• Assisting the Development Team with Translating JSON Files into English, Thai, and Lao
• Researching and Adding Hotel and Restaurant Information to the System
• Supporting the Manager with Task Prioritization
• Managing the Monthly Marketing Budget and Event Coordination for Upcoming Events

Partner Service Team | Agent at ASEAN Contact Center Co., Ltd (Currently is Gear Laos) (2019-11 – 2020-02)

Agent role in Partner Service Team

Partner Service Team | Quality Assurance (QA) at ASEAN Contact Center Co., Ltd (Currently is Gear Laos) (2020-02 – 2021-02)

Audited agent–vendor calls to ensure SOP compliance, delivered weekly QA performance reports, and represented Laos in global calibration and Partner Service meetings

• Audited agent–vendor calls to ensure SOP compliance
• Delivered weekly QA performance reports
• Represented Laos in global calibration and Partner Service meetings

Partner Service Team | VSAT Analyst at ASEAN Contact Center Co., Ltd (Currently is Gear Laos) (2022-02 – 2023-05)

Conducted data analysis and interpretation, Created weekly QA reports.

• Conducted data analysis and interpretation
• Created weekly QA reports

Partner Service Team | Team Leader (TL) at ASEAN Contact Center Co., Ltd (Currently is Gear Laos) (2021-02 – 2024-10)

Oversaw real-time performance standards, delivered comprehensive reports, provided team support and leadership, and collaborated with operations teams.

• Standards Monitoring: Oversaw real-time performance to ensure compliance with procedures; tracked key metrics (VSAT, SLA, AHT)
• Reporting: Delivered daily blockers and attendance reports to WFM; prepared and presented weekly and quarterly business review reports
• Team Support & Leadership: Resolved escalated customer issues, coached agents on SOPs, and conducted refresher trainings
• Collaboration & Operations: Coordinated with SSC operations team, represented the department in HR, WFM, and cross-functional meetings, and handled general office duties

Intern at Ministry of Foreign Affairs, Europe and America & Consular Department (2019-02 – 2019-04)

Developed management skills and gained insight into organizational processes. Assisted in processing marriage registration applications between Lao nationals and foreign nationals.

• Developed management skills and gained insight into organizational processes
• Assisted in processing marriage registration applications between Lao nationals and foreign nationals

Bachelor of Art in International Relations – National University of Laos, Faculty of Law and Political Science (2015 – 2019)