Phoodiz

Registered Nurse with 8 years of experience in clinical operations, patient transportation services, and healthcare informatics. Experienced in supporting Hospital Information Systems (HIS), workflow improvement initiatives, healthcare technology implementation, and operational performance monitoring within hospital environments. Skilled in collaborating with multidisciplinary stakeholders to bridge frontline clinical practice and digital solutions, supporting requirement gathering, workflow analysis, user training, system testing, and data-driven decision-making.

Experienced in dashboard development, User Acceptance Testing (UAT), post-go-live support, and operational reporting to improve efficiency and service quality.

Informatics Nurse at Phyathai 3 Hospital (2025-10 – Present)

• Collaborate with nursing leaders, operational stakeholders, and end-users to gather operational requirements and support healthcare technology initiatives.
• Analyze clinical workflows and operational processes to identify improvement opportunities and support system enhancement discussions.
• Act as a liaison between clinical users and IT teams to communicate workflow requirements, reporting needs, and operational challenges.
• Participate in User Acceptance Testing (UAT), workflow validation, and healthcare technology implementation activities.
• Conduct post-go-live user feedback analysis and workflow assessments to identify usability issues, operational challenges, and opportunities for system enhancement.
• Document system issues, enhancement requests, and user-reported concerns to support communication between operational users and IT teams.
• Assist in prioritizing enhancement requests and operational issues based on workflow impact and business requirements.
• Develop Power BI dashboards and operational monitoring tools to support workforce planning, service performance monitoring, and management decision-making.
• Design tracking and monitoring tools that support operational risk identification and Service Level Agreement (SLA) monitoring.
• Support nursing leaders through data analysis, KPI reporting, and dashboard solutions that reduce manual reporting efforts.
• Developed and enhanced patient satisfaction monitoring dashboards that supported improvement initiatives and contributed to increasing patient satisfaction scores from 89% to 93%.
• Guide frontline staff during system implementation and workflow changes to support adoption of new digital processes.
• Serve as a member of the Management of Communication and Information Committee (MCIC), supporting information governance, data quality, and compliance activities.
• Participate in ISO/IEC 27001 compliance activities as a certified Internal Auditor.
• Support HAIT Level 2 readiness activities through medical record audits, documentation reviews, and quality improvement initiatives.

Senior Nurse – Shift Leader & Clinical Operations at Ramathibodi Hospital (2018-07 – 2025-09)

• Coordinated daily clinical operations, staffing allocation, patient flow activities, and incident management within a high-volume healthcare environment.
• Managed multidisciplinary interfacility patient transfer coordination involving physicians, nurses, paramedics, ambulance personnel, and logistics teams.
• Facilitated communication among healthcare teams to ensure continuity of care and operational efficiency.
• Participated in workflow improvement and digitization initiatives, providing clinical input during requirement discussions and system testing activities.
• Acted as a liaison between clinical users and IT teams to support operational improvement projects and digital solution implementation.
• Participated in User Acceptance Testing (UAT) and workflow validation activities.
• Developed digital tools using Google Sheets platform to support booking management, KPI monitoring, staffing coordination, and COVID-19 patient management processes.
• Developed Work Instructions (WI) to improve workflow consistency and operational standardization.

Bachelor of Nursing Science (B.N.S.) in Nursing – Mahidol University (2018)