Piyanuch Tananklang

Detail-oriented professional with experience in content moderation and customer support. Skilled in problem-solving, analysis and time management. Seeking a position to contribute my organizational expertise to the team.

Community Operations Specialist - Teledirect Telecommerce (Thailand) Ltd.

(2025-04 - 2026-05)

• Reviewed reported content and flagged inappropriate content with high quality and accuracy.
• Maintained a thorough understanding of platform standards, policies and market trends.
• Worked with team members to maintain and improve team performance.

Customer Success Specialist for Trust & Safety - Teleperformance Thailand

(2024-05 - 2025-01)

• Investigated, resolved, and escalated sensitive user-reported cases in a timely manner, ensuring full alignment with client-defined parameters.
• Provided customer support in both Thai and English through email, chat, and phone.
• Initiated an outbound call for sensitive situations and appropriately logged events in compliance with protocol.

Content Moderator - Transcosmos (Thailand) Co., Ltd

(2022-05 - 2023-04)

• Reviewed user-generated content to ensure policy compliance while maintaining high accuracy and timeliness.
• Maintained up to date on moderation rules, the client's policy, and social trends.
• Worked with other team members to resolve issues and improve moderation processes.

Bachelor of Arts - Political Science - Kasetsart University (2017 - 2021)