Ponpon Payomhom

Experienced Business Analyst with 13+ years in IT integration, system implementation, and business analysis across Banking, Utilities, Automotive DMS, and Public Sector. Proven skills in requirements gathering (BRD/SRS), process mapping, UAT/SAT testing, and vendor management to deliver scalable end-to-end solutions.

BUSINESS ANALYST - PLATT NERA INTL LTD. (2022-Present) IT Integrated Solutions (Banking & Utilities) - PEA DDMS Project: Analyzed power generation specifications based on TOR, summarized DMMS technical requirements with dev team, and authored Fuel Type Mapping, Request Status Mapping, and Power Plant Mind Maps.

• PEA SAFTALL Unmanned Substation Project: Authored BRD, SAT, and test cases for an integrated PSIM security platform (Access Control, Fire/Intrusion Alarms, CCTV AI Analytics, and BAS/Building Automation across 91 substations); managed PEA staff profile/biometric datasets for Odyssey AI camera systems; executed on-site pilot delivery, hardware/software testing, and regional user training.
• GSB Passbook Project: Streamlined financial & procurement workflows for CDM/Passbook relocations by verifying bank TORs and vendor quotations (Hitachi, For Best) to prepare PR-PO, Memorandum, Cost Sheets, and billing approval files.
• BAAC LPS Project: Supported loan processing system deployment in collaboration with SCB TechX, tracking project milestones, UAT execution, and defect resolution for pilot branch go-live.
• Counter Service (7-11 x SCB) ATM SKY Project: Authored SRS, BRD, and UI workflow specifications for Thailand's first web-based 7-11 ATM/CRM acquiring service (All Billing, All Insurance, e-KYC), conducting defect tracking and Post Verification Testing (PVT). BUSINESS ANALYST - TATA TECHNOLOGIES (THAILAND) CO. LTD. (2022-03 - 2022-06) Automotive IT Solutions - Served as offshore Business Analyst for Mitsubishi Motors Sdealer (DMS) project in collaboration with India SA team; conducted gap analysis across Sales, Service, and Inventory modules to update SRS documentation and facilitated UAT scenario testing during pilot release. UI / WEB & MOBILE APPLICATION - 2BSIMPLE CO. LTD. (2021-10 - 2022-01) Web & Mobile Applications - Coordinated requirements, front-end UI workflows (Frontend Development), and user testing for PTT's uVoice (CRM) and Harumiki web/mobile applications, supporting cross-device functionality testing and deployment readiness. SOFTWARE CONFIGURATION IMPLEMENTING OFFICER - SENIOR COM CO. LTD. (2019-06 - 2021-09) Automotive & Financial Software - End-to-End DMS Implementation: Led software configuration, implementation, and nationwide on-site user training for Dealer Management Systems (DMS) across Ford, Nissan, Suzuki, Hino, and Ducati dealerships.
• Sales & DCRC Module: Configured customer reservation workflows, DCRC follow-up processes, and post-delivery retention tracking.
• Service Center Module: Implemented SA job orders, repair history, parts requisition, and post-service CRO tracking.
• Spare Parts & Inventory Module: Managed parts requisitioning, stock optimization, parts sales, and inventory tracking.
• Dealership Accounting Module: Configured tax invoice & credit note generation, car/service/parts VAT tracking, and cost reporting.
• Vehicle Ordering & Financing: Handled car order verification, inventory updates, and hire-purchase software integrations (H-meter, T-leasing, S-leasing, Srisawad). CUSTOMER SUPPORT TEAM LEAD / TRAINING EXPERT - SUNNY SYSTEM CO. LTD. (2013-07 - 2019-04) IT Solutions - Supervised helpdesk operations and delivered hands-on on-site DMS implementation, Vehicle Order Management (VOM SAP) training, and nationwide dealership support for Nissan and Suzuki projects across Sales, Service, and Parts divisions. IT & SERVICE MANAGER - NISSAN SURAT PIYA (2015-06 - 2015-12) Vehicle Services - Managed DMS system operations and IT infrastructure across 3 dealership branches (Surat Thani, Samui, Nakhon Si Thammarat) for Nissan, TATA, and Honda Big Wing. IT SUPPORT SPECIALIST - SM CONSULTING CO. LTD. (2013-02 - 2013-05) Banking Support - Provided end-to-end IT support and banking system troubleshooting at Thanachart Bank.

Bachelor’s Degree - Computer Science - Suan Dusit University (2009 - 2012)