Professionan L.

Follow up on customer cases Memo/CTF/Claim/Medical history and health check-up. Handle annual premium and follow up on annual premium payments. Prepare health check-up documents and facilitate customer when they get health check-up at the hospital. (In case the executives are inconvenient)

Personal Assistant of Managing Director and Assistant Vice President at ACHITA CORPORATION COMPANY LIMITED (Allianz Ayudhya Branch Office) (2022-03 – Present)

• Follow up on customer cases Memo/CTF/Claim/Medical history and health check-up.
• Handle annual premium and follow up on annual premium payments.
• Prepare health check-up documents and facilitate customer when they get health check-up at the hospital. (In case the executives are inconvenient)
• Coordinate with executives to review customer policies.
• Handle to register exam and training for executive representatives.
• Update customer's birthday every months/ send birthday gift to customers
• Collect expense receipts and coordinate with the accounting department 3 companies for the 1st boss and 1 company for the 2nd boss.
• Prepare supporting documents for meetings and activities.
• Coordinate with the event team to manage contact information for registration at hotel included activities details. (Organized events in other provinces and Bangkok)
• Update the stock of AO offices (Stationery equipment, electrical appliances, souvenirs, etc.)
• Update health check-up documents requesting history of each hospital. (Prepare data in Excel file to gather information of all hospitals)
• Update health check-up promotion by coordinating with the hospitals in case life insurance agents have MDRT COT TOT Code. (Monthly update)
• Prepare a summary and update the list of all customers of the 1st boss, which policies each customer holds/ Details of premium payments. Update to the latest information. (Update every time when the 1st boss closing the case)
• Record daily incoming and outgoing documents.
• Manage and control petty cash of the 1st boss/ the 2nd boss.
• Collect the required documents and send out the code set.
• Coordinate with the insurance association to check the exam schedule/ compile the list of submission every month of the year.
• Perform any assigned task as needed.
• Manage phone calls and correspondence (e-mail, letters, etc.)
• Coordinate with building to solve problems and reserve parking for clients. (OT air, VIP lift, etc.)
• Submit and reconcile expense reports. (Quotation, document approval, petty cash, advance payment.)
• Create and update records income account.
• Prepare the meeting room and arrange equipment for clients.
• Take minute of the meeting.
• Ensure all rooms are cared for and inspected according to standards.
• Maintaining the cleanliness of all meeting rooms and the surrounding areas.
• Order office supplies.
• Assist colleagues whenever necessary.
• Monitoring meeting room schedule of the day.
• Take minutes for meeting. /Summary minutes of meeting.

Senior External Office Service / Coordinator Catering at Thai Beverage Public Company Limited (2018-01 – 2022-02)

• Follow up all meeting's details (Food and beverage) with clients.
• Handling orders by phone, or email and checking the orders have the correct prices, discounts, and product numbers (Between restaurant and clients.)
• Coordinate with chain restaurant (ThaiBev) for request promotion update every month.
• Summary menu of the day and collaborate with team, arrange meeting room and catering. (Ready to use.)
• Proposal documents to clients for catering approval.
• Manage phone calls and correspondence (e-mail, letters, etc.)
• Coordinate with building to solve problems and reserve parking for clients. (OT air, VIP lift, etc.)
• Submit and reconcile expense reports. (Quotation, document approval, petty cash, advance payment.)
• Create and update records income account.
• Prepare the meeting room and arrange equipment for clients.
• Take minute of the meeting.
• Ensure all rooms are cared for and inspected according to standards.
• Maintaining the cleanliness of all meeting rooms and the surrounding areas.
• Order office supplies.
• Assist colleagues whenever necessary.
• Monitoring meeting room schedule of the day.
• Take minutes for meeting. /Summary minutes of meeting.

Customer Service (Food Bazaar) at Paradise Park Shopping Center (MBK Public Co., LTD) (2017-01 – 2017-05)

• Coordinate with the interior designing department to meet the shop tenant's requirements.
• Coordinate with event organizers for exhibition areas and meet the client's requirements.
• Managing the contract and follow renew the contract with client.
• Coordinate with housekeeper to ensure daily routines run smoothly.
• Support the engineer team to solve problems.
• Arrange monthly meeting with shop tenants to update the rules and regulations. (Food Bazaar)
• Responsible for General Admin.

Customer Service at Bioland and Development Co., Ltd (2013-08 – 2015-08)

• Managing the contract and follow renew the contract with clients.
• Advertising office and apartment rental sales.
• Reception and provide information about office and apartment.
• Support the engineer team to solve problems.
• Responsible for General Admin.

Customer Relation Executive at Infoquest., Ltd. (2011-01 – 2013-07)

• Facilities and customer service after the sale.
• Installed News Program. (Installation)
• On the training News program. (Training)
• Preparation of documents necessary for their training (User Manual & Materials).
• The matter and investigate the use of the customer.
• To report the problem (Report Log).
• To check for problems to solve immediate problems. (CRE-Troubleshooting)
• Coordinate with technical team to acknowledge and correct the problem (Technical – Problems Solving).
• For close monitoring of the recording, reporting problems (To close job).

Sales Assistant / Customer Service at Elite Office Co., Ltd (2010-11 – 2011-12)

• Advertising and office rental sales.
• Reception and provide information about service office and virtual office.
• Responsible for General Admin.

Receptionist / Packaging at Louis Vuitton (Thailand) Co., Ltd. (2011-03 – 2011-12)

Part Time

• Answering the incoming calls.
• Product packaging.

Internship - Environment Office Department at Airport of Thailand Pyblic Company Limited (2009-03 – 2009-05)

• Assist to compensation project related to Suvarnabhumi Airport noise pollution.
• Responsible for General Admin.

Bachelor of Liberal Arts in Major English/Minor Public Relation – Rangsit University (2006-06 – 2010-10)