Punchutima Dekot

Air Export Sales Support with over a year of experience, processing 1,000+ AWBs with high documentation accuracy under tight deadlines, specializing in air export documentation for trading companies, including time-critical perishable shipments. Skilled in independently managing multiple shipment workflows simultaneously, overseeing documentation from draft preparation to final stage, and ensuring accurate and timely submission to agents. Seeking to grow as an Air Export Documentation Specialist within a larger organization, with a proven ability to manage 5-11 concurrent shipments daily, aiming to bring this ability to a wider range of export operation.

Export Sales Support (Air Shipment) │ TROPICAL GREEN

Sep 2024 - Present

• Developed a personal spreadsheet-based shipment tracking system monitoring ETD, AWB number, flight assignments, and documentation status — achieving zero cargo misses across all handled shipments.

• Sustained high documentation accuracy with fewer than 2 minor corrections per month across 30-150+ monthly document sets, cross-checking agents load schedule against internal record before every flight departure.

• Independently prioritized and managed multiple concurrent demands including last-minute shipment amendments and new order intake without disruption to daily export operations.

• Liaised with freight forwarders to verify and reconcile shipment details, reviewed draft AWBs and Certificate of Origin to ensure accuracy before submission.

• Tracked and consolidated post-shipment document sets for completed orders after flight departure and submitted to the accounting team.

Feb 2024 - Aug 2024

• Managed customer communications responding to inquiries and following up on orders.

• Prepared commercial invoices and packing lists for border export shipments and coordinated submission to freight forwarders.

• Handled quotation preparation and liaised with management for pricing approvals.

• Consolidated export document sets for accounting team submission upon shipment completion.

Apr 2023 - Jan 2024

• Handled customer inquiries and complaints via Line Official Account, coordinate with relevant department to ensure prompt resolution.

• Coordinated with the transportation team to confirm delivery timeline and communicated updates back to customers, adjusted schedule as required.

• Issued quotations, delivery orders, invoices, and tax invoices in both physical and electronic formats.

Mahasarakham University │Bachelor of Arts: Business English (GPA: 3.34)

TOEIC: 800