General Manager - The Memory Luxury Resort
(2023-03 - 2025-01)
- Collaborate with the management team to oversee the property's daily operations, with a focus on delivering high-quality guest service and satisfaction, addressing guest complaints promptly and effectively.
- Analyze departmental operations and implement improvements, discussing forecast variations with department heads.
- Lead daily operations meetings, financial performance reviews, department heads' meetings, and sales and training meetings.
- Analyze guest ledger accounts on a regular basis and recommend what action to be taken in case of overdue accounts and supervise the monthly hotel credit meeting.
- Regularly inspects, at random, guest rooms to ensure their standard of cleanliness and maintenance in every detail. This is especially important prior to the arrival of VIP guests.
- As a matter of priority, meets as many guests as possible either upon check-in, upon departure, around the pool or at the restaurant daily. Entertains guests for a drink or meal on a regular basis. Entertainment of visiting tour operators, agent fam trips, return guests and other designated VIPs are a priority.
- Monitor competitors and market trends in general and determine how these developments/changes may impact upon the property.
- Reviews and acts upon all departmental reports and guest comments and recommends the appropriate course of action.
Sales Manager - Hyton Leelavadee Phuket - Patong Beach, Phuket
(2016-01 - 2021-02)
- Identified target market, initiated contact with prospects, developed proposals and forged major account relationships.
- Work closely with corporate, planning, coordination, and execution of major events to ensure superior service and guest relations.
Sales Manager - We Hotel – Meir Jarr Hotel – Seeka Boutique Resort - Patong Beach, Phuket
(2015-06 - 2015-12)
- Identified target market, initiated contact with prospects, developed proposals and forged major account relationships.
- Corporate planning, tracking and forecasting reports using proprietary computer system
- Identified target accounts and consistently developed participation, including public speaking engagement for large groups.
- Work closely with corporate, planning, coordination, and execution of major events to ensure superior service and guest relation
Sales Manager - Andaman Phuket Hotel - Patong Beach, Phuket
(2013-09 - 2014-09)
- Involved in developing a new sales incentive scheme that was adopted across our company.
- Responsible for forecasting market trends.
- Regularly liaise with our agent to ensure the progress of existing booking.
Sales and Marketing Executive - Meir Jarr – We Hotel – Seeka Boutique Resort - Patong Beach, Phuket
(2013-03 - 2013-08)
- Regularly liaise with our agent to ensure the progress of existing booking.
- Corporate planning, tracking and forecasting reports using proprietary computer system
- Identified target accounts and consistently developed participation, including public speaking engagement for large groups.
Sales Coordinator - Phuvaree Resort – Patong Cottage Resort - Patong Beach, Phuket
(2012-07 - 2013-02)
- Prepared Invoice, Performa, etc.
- Preparation of quotations according to the sales team requirement.
- Coordinating with accounts for generating Invoice against each purchase order.
