Shino Heng

A hands-on, detail-oriented System Administrator with a strong readiness to learn. Knowledgeable in on-site troubleshooting, system analysis, and efficient user communication. Driven to advance the organization through two core pillars: Software, by improving application stability and usability; and Hardware, by upgrading infrastructure to handle heavy traffic. A collaborative team player dedicated to delivering user-centric solutions to achieve company goals.

Junior Business Analyst & IT - 27 BUSINESS

(2023-03 - 2023-11)

• System Design and Company Functions Design the system and summarize the company's system functions, including customer suggestions and customer service, by planning the company's work processes.
• Data Management and Analytics This system helps in storing and analyzing customer data, such as forecasting customer behavior trends and generating reports.
• Process Improvement Evaluate work processes and make improvements to enhance efficiency and effectiveness.

Junior Business Analyst & UX / UI Design - PROVINCIAL ELECTRICITY AUTHORITY (PEA)

(2024-06 - 2024-08)

INTERNSHIP

• UI/UX Design and System Overview Design the User Interface system and summarize the outcomes of the agency's work by holding meetings and presenting the results to the executives.
• User Experience Focus Design the interface and user experience to be intuitive and aligned with customer needs, ensuring ease of use and satisfaction.

Technical Support Engineer Officer - ADVANCED INFO SERVICE (AIS 3BB)

(2025-09 - 2026-07)

• First-Line Resolution & Data Correction Summary: Diagnose document issuance issues, triage system error codes, and perform authorized data updates within the database to restore normal operations.
• Escalation & Workaround Management Summary: Systematically escalate complex tickets to Tier 2 with full diagnostic evidence, while providing interim workarounds to ensure user business continuity.
• FBSS Proactive Platform Monitoring Summary: Continuously monitor the FBSS ecosystem via the dashboard to pinpoint anomalies and system faults early, enabling targeted technical fixes.

Computer Graphics - THAI BUSINESS ADMINISTRATION TECHNOLOGICAL COLLEGE (2018 - 2021)

College of Engineering, Department of Computer Engineering - RANGSIT UNIVERSITY (2021 - 2025)