Spa & Wellness Project Consultant at the Halcylon Private Isles Autograph Collection, Maldives - Apra Hotel Advisor Thailand - Maldives
(2025-01)
- Concept and Rebranding; Spa concept creation, spa brand alignment with Autograph Collection standards, wellness positioning strategy.
- Pre-Opening and Set up; OS &Facility design input, treatment menu engineering, SOP development, OS&E selection.
- Operations: Marriott brand standard implementation, quality assurance, P&L management
- Wellness Programming: Holistic wellness journeys. Learns -Build implement models, retreat design, trainer development.
- Team Leadership: Recruitment, training systems, workshop facilitation, performance coaching.
- Compliance: LQA standards, hygiene protocol, local wellness regulations.
Spa & Wellness Manager - The Nai Harn Phuket - Phuket
(2025-05 - 2025-09)
- Strategic Planning & Concept Design: Develop and implement the overarching vision for the spa, including creating signature treatments and expanding wellness services to align with 5-star luxury standards.
- Financial Management: Oversee the spa's budget, P&L, revenue forecasting, and cost control. Develop retail and treatment strategies to maximize profitability.
- Service Standards: Develop, implement, and maintain Standard Operating Procedures (SOPs) for all spa treatments, hygiene standards, and customer service protocols.
- Team Leadership: Recruit, train, and mentor spa therapists, receptionists, and attendants. Drive training programs to elevate staff performance and guest satisfaction.
- Quality Assurance: Ensure a flawless, relaxing, and personalized guest journey from booking to post-treatment follow-up.
- Marketing & Promotions: Collaborate with the sales and marketing teams to design promotional packages, seasonal wellness retreats, and digital campaigns.
- Facilities Maintenance: Manage the upkeep of treatment rooms, relaxation lounges, wet areas, and fitness spaces to ensure the highest hygiene and luxury standards.
Wellness & Lifestyle Project Consultant - Pre Opening CHEVALA Wellness Center Project Hua Hin - Hua Hin
(2022-07 - 2024-12)
- To oversee Clinic and Wellness Center operations and ensure consistent practice operations in each location to achieve weekly and monthly goal.
- Compile resources, information, and data, to address current and future trends in the area of health and wellness (physical, mental and emotional). Focus on Anti-Aging, Aesthetic Treatment , Cell Therapy
- Create and manage an annual calendar of Healthy Lifestyle events that supports program goals and member needs.
- Develop and implement diverse opportunities/activities that provide access to local professionals and resources in the areas of physical, mental and emotional wellbeing (i.e. healthy eating, community service, sports teams etc.)
- Participate in community aesthetic events as well as events that support mental and emotional well-being.
- Develop meaningful relationships with youth to help discover their interests and advance them through their healthy lifestyle experience.
- Develop and cultivate relationships with Intercontinental Hua Hin, colleges, community organizations, agencies, and resources in or around the community that can support our Health & Wellness program.
- Develop opportunities to involve Club Intercontinental/in house guest, community leaders and others from the local community in the Health & Wellness program.
- Work with colleagues to integrate Health & Wellness into other programs.
- Work with Intercontinental Hua Hin Resort Sale and Marketing teams to ensure seamless guest journey from the time of inquiry of until completion of treatment and follow up.
- Manage, execute and report on activity for Health & Wellness grants; facilitate staff training on grant requirements.
- Evaluate Health & Wellness programming on a continual basis, including tracking outcome metrics; verify that programs/activities respond to member needs and address gender and cultural diversity.
Director of Spa and Wellness - JW Marriott Khao Lak Resort and Spa - Khao Lak
(2015-01 - 2021-06)
- Ensure high standard of service and high quality of treatments at all times.
- Ensure staffs are professional, courteous and attentive to every guest's needs.
- Take service recovery action should there be a glitch or guest complaint.
- Ensure health and safety standards are maintained at all times.
- Ensure staffing level is sufficient and appropriate to promote smooth flow of daily operation.
- Ensure staff carries out tasks appropriately according to their designation.
- Carry out staff appraisal at appropriate time to monitor staff performance.
- Carry out appropriate disciplinary action as and when necessary.
- Ensure the spa areas and facilities are properly maintained and well organized in order to provide an optimal environment to guests and staff.
- Ensure the cleanliness of the spa areas and facilities are kept at all times by implementing proper cleaning schedules.
- Coordinate and host yoga retreats or spa related events.
- Create Wellness Program weekly as complimentary and upselling private class.
- Ensure visiting consultants or yoga instructors for the retreats are well looked after and properly assisted.
- Promote retreats and spa events to bring in more revenue.
- Develop and maintain retail store and budgets
- Monitor inventory levels and order new products as required
- Conduct spa orientation for new employees as well as current employees.
- Maintain JW Marriott brand standard by organizing regular refresher trainings.
- Encourage professional development among staff by planning appropriate training programs for staff.
- Develop short and long term goals for the department and communicate goals and strategy to the employees.
- Set high standards and expectation for the department and lead the team by example.
- Recognize outstanding staff performance and deal with substandard performance fairly, immediately and constructively.
Complex Spa Manager & Development, Spa Director for Pre opening at Sheraton Macau in March to , 2012 - Pre Opening : Sheraton Hua Hin Resort & Spa, Pre-Opening :Heavenly Spa at The Westin Siray Bay Resort and Spa, Rebranded : The Naka Island by Luxury Collection - Hua Hin, Phuket, Macau
(2008-05 - 2014-12)
- To revise and further develop existing Departmental Operating Procedures based on the spa specific management system and team requirements. To ensure that the overall standard operating procedures are in line with Starwood and Starwood Spa mandatory organizational policies and service standards.
- To review the already developed spa training matrix and individual employees NATPCs.
- Spa Construction site visit working with Interior Design according Heavenly Spa concept.
- To review and further develop departmental Training Activities Outline Documentation in line with standard operating procedures.
- To review and finalize the additional following key areas: Marketing Strategy, Brain Breaks program for MICE, Shine Ambassador Reward (Associates incentive), Menu concept, Key Processes ( Service Flows), Prescription Form & Consultation (questionnaires), Retail Pricing Recommendation (Shine signature collection to finalized).
- To liaise with selected vendors and suppliers and deputize the Director of Wellness & Leisure when required.
- Create Shine Spa concept following brand standard as Global Spa
- Cooperate with Global Spa Director to create Spa Menu.
- Audit heavenly spa on brand and cooperate with Starwood Head Office in White Plain (USA)
- Responsibility for P&L, Budget, Action plan, Training program, Stock Control
- Creating Spa Promotion and Marketing Plan
- Create Spa activities program and Health fitness program
- Managing purchase orders for professional treatment, and operational supplies.
Spa Manager - Rebranded Buri Raya to be the Renaissance Resort and Spa , Koh Samui - Koh Samui
(2006-12 - 2008-04)
- Elevated local spa operations to align with Marriott Brand Standards, successfully enforcing quality assurance protocols and boosting guest satisfaction (GSS)
- Directed, trained, and mentored a team of 7 spa therapists, 1 spa attendance, 2 fitness instructors and service experts, ensuring consistent execution of luxury service values.
- Managed department budgets, inventory, and labor costs to achieve operating targets while maintaining the highest level of product and facility excellence.
- Implemented Marriott standard personalized guest engagement standards, resulting in higher repeat-booking rates and improved client retention.
- Audited and overhauled daily operational procedures to meet Marriott SOPs, optimizing appointment scheduling, facility cleanliness, and safety protocols.
- Curated holistic wellness and spa menus tailored to the luxury tier, strictly adhering to global brand guidelines for treatments and retail.
Health & Wellness Coordinator - Chiva Som international Health Resort Hua Hin - Hua Hin
(2003-08 - 2006-11)
- Book guest appointments for individuals and /or groups via telephone, email or fax from within the spa & wellness in accordance with established standards using the hotel's booking systems.
- Responsible for communicating with guests prior to their stay confirming details and taking the opportunity to enhance the guest experience.
- Greet guests in a friendly and courteous manner during all interactions.
- Up-sell services where possible to maximize revenues and utilize yield management strategies.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Provide accurate information about the city and surrounding attractions when asked by guests.
- Daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
- Stay apprised of current rates, rate changes and all promotions.
- Conduct spa orientations including an introduction to the fitness center, facilities, services, programs.
- Take and place guest food and beverage orders and serve to guests.
- Reports any incident or accident to the Spa Director.
- Demonstrate sincere guest focus and true appreciation for the guest experience
