Smita Rungaroon

Coordination professional with experience in supporting system implementation and operational workflows in fast-paced environments. Experienced in data validation, testing support, and issue tracking in follow-up with relevant teams to ensure workflow and timely operation. Strong in managing multiple priorities with attention to detail under pressure. Seeking an opportunity to further develop in project coordination roles within structured project environments.

Community Operations Specialist at Teledirect Telecommerce (Thailand) Ltd. (2025-10 – Present)

• Reviewed and evaluated user-generated content based on Meta platform guidelines, ensuring timely and consistent task completion.
• Handled sensitive or recurring cases by following structured processes and collaborating with team leads to ensure aligned decision-making.
• Escalated complex or unclear cases and supported internal communication to maintain appropriate resolutions and quality standards.

Buffet Steward at Princess Cruise Line, Ltd. (2023-12 – 2025-08)

• Provided customer-facing support in a fast-paced international environment, responding to inquiries with clear and accurate communication.
• Coordinated with multiple teams to ensure service flow and resolve operational issues during day-to-day operations and peak periods.
• Managed multiple priorities under pressure while maintaining attention to detail and consistency in delivering service standards.

Project Coordinator at Yip In Tsoi & Co.,Ltd (2021-01 – 2022-08)

• Supported system-related processes by preparing and validating data to ensure accuracy and completeness before and during rollout.
• Collaborated with internal teams to track system issues and follow up on resolutions to maintain operational updating and running smoothly.
• Assisted users by providing guidance on new processes and addressing initial system-related inquiries during post-implementation activities.

Bachelor of Arts in English – Mae Fah Luang University (2016-08 – 2020-06)