Somrudi Phimphat

Results-driven IT Management & Business Applications Specialist with over 15 years of experience leading ERP implementation, enterprise application support, business analysis, and digital transformation initiatives across manufacturing environments. Proven expertise in Microsoft Dynamics 365 Business Central, SAP Business One, and Infor ERP, with strong capabilities in project coordination, business application management, stakeholder engagement, SQL-based data analysis, system integration, and business process optimization. Experienced in driving ERP implementation and enhancement projects, coordinating cross-functional teams, vendors, and global IT stakeholders throughout the project lifecycle, from requirements gathering, testing, deployment, to post go-live support.

Strong background in project governance, change management, risk monitoring, and delivering scalable business solutions aligned with organizational objectives.

Senior ERP Specialist at Pigeon Industry (Thailand) Co., Ltd. (2021-01 – 2024-12)

Manufacturer of Breast Pad, Baby Wipe, Toiletry & Skincare products

• Led post go-live support, application enhancements, and functional support for Microsoft Dynamics 365 Business Central (D365 BC) across Accounting, Sales, Purchasing, Production, Planning, and Inventory modules, ensuring stable and efficient business operations.
• Gathered business requirements, analyzed user needs, and collaborated with cross-functional stakeholders to deliver system enhancements and business process improvements aligned with business objectives.
• Supported ERP implementation activities, system integrations, User Acceptance Testing (UAT), and post go-live stabilization to ensure successful solution delivery.
• Delivered daily ERP & MES application support for over 100 users, reducing recurring incidents by 50% through root cause analysis, preventive actions, and continuous process improvement.
• Managed application incidents, service requests, change requests, and impact analysis, coordinating with vendors and business users to ensure timely issue resolution and successful system enhancements.
• Managed user access rights, authorization controls, and security roles, ensuring compliance with Segregation of Duties (SoD), IT General Controls (ITGC), SOX, and internal governance policies.
• Collaborated with business users across multiple departments to gather reporting requirements and translate business needs into functional specifications for Power BI dashboards and management reports.
• Monitored application integrations and utilized SQL to validate data, troubleshoot system issues, support interface testing, and ensure data accuracy and integrity.
• Conducted end-user training and developed user manuals and supporting documentation to improve system adoption and operational efficiency.
• Managed IT software budgets, including software license renewals, vendor contracts, and cost optimization initiatives while supporting IT audit and compliance activities.
• Monitored and reported KPIs related to application support, incident management, project progress, risks, and key milestones to management.

Assistant IT Manager at INOAC (Thailand) Co., Ltd. (2019-03 – 2019-07)

A comprehensive manufacturer of polyurethane, rubber, plastics

• Supported and administered Infor SyteLine ERP to ensure stable business operations across manufacturing functions.
• Collaborated with business users and key stakeholders to gather business requirements, analyze user needs, and coordinate ERP enhancements with external consultants.
• Supported IT infrastructure operations, including servers, storage, backup, and security, to ensure business continuity.
• Assisted in planning and coordinating IT operations while supervising daily activities of IT staff.

Assistant IT Manager at Synergetic Auto Performance PCL (2017-09 – 2019-03)

Provides car rental services in Thailand.

• Supported the implementation, enhancement, and daily operations of CarPro and SAP Business One, with a primary focus on Finance & Accounting (GL, AR, AP), Inventory, and Purchasing processes.
• Provided functional support and daily operational assistance for SAP Business One users across Finance, Purchasing, and Inventory functions.
• Supported ERP implementation and data migration activities by preparing and validating data upload templates for Opening Balance data including AP, AP Credit Notes, AR, Purchase Orders, Inventory, Fixed Assets, and General Ledger (GL) balances.
• Prepared and validated master data upload templates including Item Master, Vendor Master, and Customer Master data to ensure data accuracy and consistency.
• Validated transactional data and supported month-end accounting operations within SAP Business One.
• Investigated and resolved ERP operational and data-related issues reported by end users to ensure business continuity.
• Managed IT incident control through ticketing systems by coordinating with users and vendors, monitoring SLA performance, and ensuring timely issue resolution.
• Executed SQL queries to support data validation, troubleshooting, and interface testing activities between systems.
• Developed and customized Crystal Reports to support accounting and operational reporting requirements.
• Coordinated with consultants and developers to manage ERP change requests, ensuring timely delivery and alignment with user requirements.
• Conducted end-user training and provided post go-live support to ensure effective ERP adoption and operational efficiency.

IT Staff at Nisshinbo Mechatronics (Thailand) Co., Ltd. (2008-04 – 2016-05)

Injection mold maker and manufacturer of injection molding products

• Provided application support for Baan/LN Infor ERP across Accounting, Sales, Purchasing, Inventory, Production Planning, and related business functions, ensuring stable day-to-day operations.
• Investigated and resolved ERP application issues reported by end users through root cause analysis and close collaboration with business users and ERP consultants.
• Collaborated with business users to gather functional requirements and supported ERP customizations, enhancements, and application testing prior to production deployment.
• Configured test environments, managed user accounts and security permissions, and supported ERP deployment activities for new business entities.
• Executed weekly Material Requirements Planning (MRP) processes to support production planning and inventory management.
• Supported Sage ACCPAC ERP users within the Accounting department.
• Administered Windows Server and IT infrastructure, including LAN/WAN network, internet connectivity, firewall, email services, antivirus, remote access, and CCTV to support secure and reliable business operations, performed server and database backup and supported system recovery activities to ensure data availability and business continuity.
• Developed and maintained operational and management reports using Crystal Reports and SQL databases to support business decision-making.
• Delivered end-user training and developed user manuals to improve ERP adoption and reduce recurring operational issues.
• Prepared technical documentation and supported ISO 9001 and ISO 14001 audit activities.
• Maintained the corporate website by updating product information, images, and website content to ensure accurate and up-to-date information.

Programmer at Summit Electronic Components (2005-06 – 2008-04)

Electronic Manufacturing Services (EMS)

• Developed and maintained in-house ERP applications using VB6 and VB.NET to support business operations and process improvements.
• Provided IT support for Windows desktops, hardware, printers, and end users, including PC installation, operating system setup, memory and hard disk replacement, and troubleshooting.
• Supported Windows Server and LAN network operations by troubleshooting connectivity issues, checking network cabling and switches, and coordinating with vendors for advanced infrastructure support.
• Designed and customized Crystal Reports based on operational and management reporting requirements.
• Utilized SQL queries for data extraction, validation, troubleshooting, and reporting support.
• Performed database administration activities, including backup and restoration, to ensure data integrity and system reliability.

Bachelor of Business Administration in Business Computer – Mahasarakham University (2004)