Sorawan Suwanrat

Business Analyst and Functional Consultant with hands-on experience in Salesforce and Odoo projects, including requirements gathering, business process mapping, functional documentation, testing support, and user training. Experienced in working with clients, users, and developers to support system implementation and project delivery. Familiar with UAT, E2E testing, BPMN, and preparing project documents for CRM and ERP projects.

Functional Consultant at Trinity Roots Co., Ltd. (2025-01 – Present)

Supported Odoo ERP projects for a large organization in the logistics and service sector, mainly in back-office functions such as Sales, Inventory, POS, and Expense.

• Gathered and clarified user requirements, prepared tasks for developers, and followed up on development progress to support project delivery.
• Prepared project documents including SDD, User Manual, MOM, Business Flow, UAT Test Case, Issue Log, Change Request, and Training Material.
• Led client sessions for Sales topics, including UAT, E2E process walkthroughs, and user training.
• Delivered online training sessions for up to 300 participants and onsite sessions for small user groups, and handled several sessions independently.
• Used Redpanda and Grafana to monitor Kafka messages and Odoo updates to support correct master data synchronization.
• Supported internal company activities by contributing website content, sharing ideas for internal software improvements, and joining the Academy team to support business skill development.

Junior Business Analyst at Growth Innovation Co., Ltd. (2024-08 – 2024-11)

Supported a Salesforce Manufacturing Cloud project for a client in the trading sector.

• Studied the Statement of Work, gathered requirements from clients, and organized meetings to support complete requirement collection.
• Created MOM, BPMN business flows, Change Request documents, and Software Requirement Specification (SRS).
• Used ClickUp to manage sub-tasks and coordinate with the project team.
• Supported Salesforce configuration and helped propose solutions based on client pain points

Business Analyst Intern at Beryl 8 Plus Public Company Limited (2023-06 – 2023-10)

Supported a Salesforce Sales Cloud project for a client in the life insurance sector by translating TOR details into functional requirements and business flows.

• Joined client meetings, prepared test documents, performed manual testing, and tracked tasks with Jira.

Bachelor of Science in Computer Science – Kasetsart University (2020 – 2024)