AI Digital Marketing and Product Operations (Remote) at ThinkNEO AI Technology Company Limited (2026-05 – Present)
Support digital marketing and product communication for an AI SaaS company serving international customers and businesses.
- Use ChatGPT, Claude, Claude Code, OpenAI Codex and Canva for research, content creation, marketing and daily operations.
- Develop marketing ideas, product concepts and content based on business and customer needs.
- Support product testing by reviewing results, identifying problems and working with AI tools to improve them.
- Research competitors, markets, customer needs and industry trends.
- Work remotely from Thailand and coordinate with international teams using online communication and collaboration tools.
Duty Manager at Holiday Inn Express Pattaya Central by IHG (2025-11 – 2026-05)
- Managed daily hotel operations and handled guest and operational issues during assigned shifts.
- Handled guest complaints and service problems and followed up until issues were resolved.
- Coordinated with Front Office, Housekeeping, Engineering, Security and other departments.
- Supervised Front Office operations and supported staff during busy periods.
- Managed shift handovers, incident reports, guest requests and operational follow ups.
Managing Director at STH Import & Export Co., Ltd. (2023-10 – 2025-10)
- Managed customer service, purchasing, inventory, logistics, suppliers and financial documentation.
- Handled customer inquiries, quotations, problems and follow ups through multiple communication channels.
- Managed B2B quotations, supplier negotiations and communication with international partners.
- Coordinated customer orders and shipments and ensured documentation was accurate.
- Improved internal processes for cost tracking, administration and daily operations.
- Managed multiple responsibilities independently while maintaining good customer service.
Sales Representative (Remote) at SHK Import & Export Co., Ltd. (2020-07 – 2023-08)
- Provided customer service to international customers through email and online communication.
- Handled product inquiries, quotations, customer orders and follow ups.
- Coordinated with teams, factories and business partners in different countries.
- Helped resolve order, shipment and customer issues.
- Prepared and checked purchase orders and logistics documents.
- Communicated with customers and partners in Thai and English.
- Worked independently from Thailand for a Hong Kong company.
Reservations Team Leader at Amari Pattaya Hotel (2019-07 – 2020-06)
- Managed daily reservations for corporate, group, direct and online bookings.
- Supervised and trained reservation staff.
- Handled guest complaints and reservation problems.
- Coordinated with Front Office, Sales and other hotel departments.
- Managed room inventory, allocations, VIP bookings and special requests.
- Checked billing instructions and reservation documentation.
Reservations Agent at Amari Pattaya Hotel (2017-03 – 2019-06)
- Processed corporate, group, direct and online reservations.
- Responded to guest inquiries and booking requests.
- Handled reservation changes, cancellations, billing details and special requests.
- Coordinated with Front Office and Sales.
- Updated room inventory and reservation information.
- Prepared daily reservation reports and documentation.
Reservations Intern at Amari Pattaya Hotel (2016-11 – 2017-02)
- Assisted with reservation administration and guest information.
- Updated PMS and OTA information.
- Checked prepaid reservations.
- Coordinated guest arrival information with hotel teams.
