Supatsorn Pikulsom

Detail-oriented professional with 10 years of experience in logistics sales, supply chain operations, and project management. Skilled in key account development, warehouse solution design, cross-functional leadership, and cost optimization strategies. Seeking to contribute strategic value and operational excellence to a dynamic global organization focused on sustainable growth and customer-centric supply chain solutions.

Sales Deputy Manager, Retail Management - Flash Express (Thailand)

(2023-01)

• Led and managed a sales team of 10–15 members to consistently achieve shipment volume and revenue targets.
• Expanded key account portfolios by increasing shipment volume from 8,000 to over 45,000 parcels per month.
• Successfully secured more than 10 large-scale logistics contracts, contributing THB 6–8 million in annual revenue growth.
• Drove a 30% increase in sales through effective merchandising strategies and market expansion initiatives.

Assistant Solution Design Manager, Operation Excellence - Kerry Logistics Technology (Thailand)

(2022-06 - 2023-01)

• Led end-to-end regional logistics solution design and warehouse migration projects valued at THB 10–20M per project, ensuring alignment with customer requirements, operational readiness, and implementation timelines.
• Designed warehouse layouts, material flow, and transportation network strategies that improved operational efficiency by 20%, increasing throughput and optimizing resource utilization.
• Developed financial models, RFQ strategies, and investment justifications that enhanced project win rates by 30% and supported commercial growth initiatives.
• Drove continuous improvement initiatives that saved $500K yearly.

Franchise Management Manager, Area Management - Best Logistics Technology (Thailand), Bangkok, Thailand - Bangkok, Thailand

(2020-09 - 2022-05)

• Led operations across 50+ franchise outlets in Northern & Southern regions, driving 35% YoY shipment growth.
• Reduced franchise operating costs by 30% through improved cost utilization and line-haul optimization.
• Forecasted and managed volumes up to 25,000 shipments/day to ensure capacity and service reliability.
• Improved SLA performance, reducing service complaints by 18% through continuous process improvements.

Customer Service (Customer Service Team Leader) - S.F. Express (Thailand), Bangkok, Thailand - Bangkok, Thailand

(2017-07 - 2020-09)

• Directed regional Customer Experience operations, leading a 15+ member team to sustain KPI achievement above 95% and improve customer retention by 20%.
• Optimized cross-border service processes and customs coordination for 500+ monthly airfreight shipments, reducing clearance delays by 25% and strengthening on-time delivery performance.
• Implemented service transformation initiatives that reduced complaint rates by 18% while enhancing response efficiency and overall supply chain service reliability.

Overseas Project Coordinator & Chinese Translator - Electronics Extreme, Bangkok, Thailand - Bangkok, Thailand

(2015-06 - 2017-07)

• Interpreted and coordinated business engagements for a Chinese game publisher at international exhibitions in China and Taiwan, translating Chinese-Thai-English business and technical content.
• Drove international business development initiatives that increased annual company profit by approximately THB 1M year-on-year.

Master's Degree - Logistics and Supply Chain Management - Ramkamheang University (2021 - 2023)

Bachelor's Degree - Faculty of Political Science Sociology & Anthropology - Chulalongkorn University (2011 - 2015)