Suphakorn Ramsoot

Highly motivated and customer-focused ground handling passenger service agent with 4 years of experience in the aviation industry, committed to delivering seamless operations and exceptional customer experiences, while showcasing strong problem-solving abilities, adaptability, flexibility, and a proven ability to perform effectively under pressure.

Senior Passenger Service at AOT Ground Aviation Services (AOTGA) (2022-08 – Present)

• Provide ground handling services in airline check-in (Airasia, Batik Air, Spring Airline, Tiger Air Taiwan, Bangkok Airways, etc.) include assisting passengers with processing check-in, issuing boarding passes, handling baggage, providing special assistance, resolving customer issues, ensuring compliance with safety protocols, and coordinating with other departments to ensure smooth operations for every flight.
• Responsible for preparing and submitting documents to relevant agencies, verifying passports and travel documents, and ensuring baggage compliance.
• Assist passengers with flight information and connecting flights.
• Coordinating with immigration, customs, and flight operations staff, guiding pilots and crew, and resolving issues like delays or cancellations by providing support and amenities to passengers

Bachelor in School of Humanities and Tourism Management - Major Airline Business Management – Bangkok University (2017 – 2021)

High School – Saint Gabriel's College High School (2015 – 2017)