Trust and Safety Associate - Thai Speaking at Accenture Technology Solution Sdn Bhd (2023-10 – Present)
- Reviewed, classified, and removed digital content in line with client policies using internal tools.
- Monitored policy updates to ensure continuous compliance and operational accuracy.
- Investigated and resolved complex content moderation issues, escalating cases when necessary.
- Maintained comprehensive knowledge of client business processes and objectives to align with service delivery.
- Consistently achieved quality and productivity targets in daily audits.
Content Auditor – Freelance, Remote at MKIT (Hong Kong) Holdings Limited (2025-08 – Present)
- Reviewed and audited digital content to ensure compliance with company policies and regulatory standards.
- Approved compliant content and removed violations, providing clear and well-documented rationale for decisions.
- Evaluated diverse multimedia formats, including advertisements, wallpapers, news, videos, push notifications, and user-generated content.
- Maintained platform integrity and improved user experience through consistent quality assurance practices.
- Collaborated with internal teams to escalate sensitive or high-risk content when necessary.
Receptionist at Peaceful Resort (Krabi, Koh Lanta) (2022-11 – 2023-03)
- Greeted and assisted guests during check-in/check-out process
- Delivered high-quality customer service and maintained a welcoming environment
- Supported administrative tasks such as record-keeping, front desk organization, and guest requests
