Suraida Chema

Reviewed, classified, and removed digital content in line with client policies using internal tools. Monitored policy updates to ensure continuous compliance and operational accuracy. Investigated and resolved complex content moderation issues, escalating cases when necessary.

Trust and Safety Associate - Thai Speaking at Accenture Technology Solution Sdn Bhd (2023-10 – Present)

• Reviewed, classified, and removed digital content in line with client policies using internal tools.
• Monitored policy updates to ensure continuous compliance and operational accuracy.
• Investigated and resolved complex content moderation issues, escalating cases when necessary.
• Maintained comprehensive knowledge of client business processes and objectives to align with service delivery.
• Consistently achieved quality and productivity targets in daily audits.

Content Auditor – Freelance, Remote at MKIT (Hong Kong) Holdings Limited (2025-08 – Present)

• Reviewed and audited digital content to ensure compliance with company policies and regulatory standards.
• Approved compliant content and removed violations, providing clear and well-documented rationale for decisions.
• Evaluated diverse multimedia formats, including advertisements, wallpapers, news, videos, push notifications, and user-generated content.
• Maintained platform integrity and improved user experience through consistent quality assurance practices.
• Collaborated with internal teams to escalate sensitive or high-risk content when necessary.

Receptionist at Peaceful Resort (Krabi, Koh Lanta) (2022-11 – 2023-03)

• Greeted and assisted guests during check-in/check-out process
• Delivered high-quality customer service and maintained a welcoming environment
• Supported administrative tasks such as record-keeping, front desk organization, and guest requests

English major – Fatoni University (2019 – 2022)

Certificate of English Preparation Course – International Language Academy (2018 – 2019)