Assistant Customer Financial Solution Advisor - TMBThanachart Bank Public Company Limited - กรุงเทพมหานคร, ไทย
(2565-12 - 2568-12)
Guest Service Agent - Sandunes Chaolao Beach Resort - จันทบุรี
(2565-04 - 2565-08)
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit / floor limit policies.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Customer Care Specialist - 101Film Digital Lab - ร้อยเอ็ด
(2564-06 - 2564-12)
GSA - The greenview hotel - สมุทรปราการ
(2561-01 - 2563-07)
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit / floor limit policies.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Cash Sales - Dairy Queen Food Group Limited - กรุงเทพมหานคร
(2557-04 - 2557-06)
