Thanathorn Sinmaeka

Results-driven Operations and Client Experience professional with 7+ years of experience across workplace operations, customer success, sales, hospitality, and business support. Proven ability to optimize operations, strengthen client relationships, and deliver exceptional service in fast-paced, multinational environments. Skilled in business operations, CRM management, financial reporting, business analysis, stakeholder management, process improvement, and cross-functional collaboration.

Recognized for a strong sense of ownership, problem-solving, leadership, and delivering measurable business outcomes while maintaining high service standards. Proficient in Microsoft Office, AI productivity tools, CRM tools with strong communication skills in Thai and English (TOEIC 775).

Community and Sales Associate 1 > 2 (Promotion - Full Acting Manager) at Regus Thailand (2025-04 – Present)

• Contributed 122K THB in monthly revenue by promoting workspace and upselling opportunities on daily client interactions
• Manage 3 centres (2,500+ sqm) supporting 100+ companies including Office, Virtual Office and Membership
• Coordinated 20-30 meeting room bookings monthly, maximizing utilization and client satisfaction
• Maintained 75%+ occupancy by delivering exceptional workplace experiences and supporting client retention
• Collaborated with internal teams and 10+ service vendors for maintenance requests, office services, and facility improvements
• Demonstrated strong ownership by managing daily operational priorities, maintaining CRM accuracy, coordinating cross-functional stakeholders, and resolving client issues to ensure seamless business centre operations

Key Account Specialist - Payable [US] at Exxonmobil Thailand (2023-01 – 2023-12)

Managed Accounts Payable operations for North America market (95% U.S. / 5% Canada), ensuring timely invoice processing, payment accuracy, and compliance with global financial policies.

• Processed 1,000–1,600 invoices monthly using SAP and consistently meeting payment deadlines
• Achieved target productivity within the first 3 months and 2X processing speed through rapid system proficiency
• Collaborated with vendors and cross-functional stakeholders to resolve invoice discrepancies efficiently by minimizing payment delays and ensuring a smooth end-to-end Accounts Payable workflow

Sales Membership Consultant at Fitness First Thailand (2022-01 – 2022-12)

• Generated approximately 360K THB in recurring annual membership revenue by selling fitness solutions aligned with client's goals
• Converted 20–30% of qualified leads into members and closed 10-20 memberships monthly by relationship-driven sales techniques
• Managed sales pipeline of 100+ prospects monthly, executing the full sales cycle from lead generation to membership activation
• Maintained 95% own membership retention through relationship management and proactive follow-up
• Generated 90% of new memberships through self-sourced leads and client referrals by expanding customer base through proactive business development

Guest Service Agent > Senior at Novotel Suvarnabhumi Airport Hotel [Rebrand: Hyatt Regency] (2018-07 – 2021-12)

• Managed 600+ room property, cashiering, and operational reporting using OPERA PMS with efficient front office operations
• Generated 15K THB monthly revenue by recommending dining and upselling breakfast packages during guest check-in
• Earned 20+ guest survey name mentions per quarter by delivering personalized service and anticipating guest needs
• Coordinated check-ins for more 20–30 airline crew members and managed group arrivals or check-in operations for 200–300+ airline passengers during flight disruptions by preparing room allocations and registrations in advance to reduce processing time
• Served as Shift Leader by overseeing front desk operations and onboarding 3-5 Guest Service Agents and trainees

Bachelor of Arts (B.A.) in Faculty of Humanities - Major in Tourism & Hotel Management (Minor in Business English) – Kasetsart University, Bangkok (2012-05 – 2016-05)