Thanathorn Sinmaeka

Results-driven Operations and Client Experience professional with 7+ years of experience across workplace operations, customer success, sales, hospitality, and business support.

Proven ability to optimize operations, strengthen client relationships, and deliver exceptional service in fast-paced, multinational environments. Skilled in business operations, CRM management, financial reporting, business analysis, stakeholder management, process improvement, and cross-functional collaboration. Recognized for a strong sense of ownership, problem-solving, leadership, and delivering measurable business outcomes while maintaining high service standards.

Proficient in Computer Literacy ; Microsoft Office, AI productivity tools, CRM and etc. with strong communication skills in Thai and English (TOEIC 775).

• Contributed 122K+ THB in monthly revenue (~ 1.47M THB Yearly) by promoting workspace solutions and upselling opportunities during daily client interactions
• Managed 2 centres (2,000+ sqm) supporting 100+ companies including Office, Virtual Office and Membership while maintaining operational excellence and coordinated 10–15 meeting room bookings weekly, maximizing utilization and client satisfaction.
• Maintained 70%+ occupancy by delivering exceptional workplace experiences and supporting client retention.
• Collaborated with internal teams and 10+ service vendors for maintenance requests, office services, and facility improvements.
• Demonstrated strong ownership by managing daily operational priorities, maintaining CRM accuracy, coordinating cross-functional stakeholders, and resolving client issues to ensure seamless business centre operations.
• Thai & English Language Proficiency (TOEIC: Score 775 ), strong ommunication Skills in both internal and external environments

Core Competencies

Business Centre Operations | Facility Management | Office Administration | Client Relationship Management | Workplace Experience

Kasetsart University (Bangkok) - Hotel and Tourism Management