Thepnarong Sinra

Banking Customer Service Representative with 3 years of experience in high-volume transaction processing with 100% accuracy. Strong communication and on-the-spot problem-solving abilities. Passionate about driving branch success by offering tailored product recommendations to ensure the highest level of customer satisfaction.

Digital Fraud Investigator - Skillpower Services (Thailand) Co., Ltd | SCB

(2026-04)

• Monitored, analyzed, and traced financial transaction paths for suspicious activities using the ITMX CFR system to detect and prevent digital fraud.
• Analyzed high-risk transactional behaviors to identify mule accounts and fraudulent patterns, ensuring proactive risk mitigation.
• Coordinated and executed immediate freeze actions on suspicious accounts in a timely manner, strictly adhering to company and regulatory compliance standards.
• Managed and resolved complex fraud cases under high-pressure environments while consistently meeting strict turnaround time (SLA) constraints.

Universal Teller (UTL) - Bank of Ayudhya PCL (Krungsri)

(2025-10 - 2026-03)

• Executed comprehensive financial transactions, including deposits, withdrawals, transfers, and bill payments, ensuring exceptional service and accuracy.
• Advised and cross-sold diverse banking products, such as credit cards, loans, life insurance, and non-life insurance, to meet customer needs and achieve branch KPIs.
• Managed daily cash reconciliation and dual-control balances, strictly mitigating financial risks and maintaining high security standards.
• Identified customer financial goals and presented tailored solutions to enhance customer satisfaction and drive branch revenue growth.

Customer Service Officer (CSO) - TMBThanachart Bank PCL (ttb)

(2023-05 - 2025-09)

• Executed counter-based financial services, including account openings, deposits, withdrawals, transfers, and bill payments, with high efficiency and accuracy.
• Analyzed customer needs and presented optimal financial products, including life/non-life insurance and credit cards, actively driving branch KPI achievements.
• Processed complex applications and handled sensitive customer documentation with strong attention to detail and zero-compliance errors.
• Delivered exceptional customer experiences, resolving real-time inquiries on-the-spot while building long-term relationships with clients.

Bachelor of Business Administration (B.B.A.) - Finance and Banking - University of Phayao (2017 - 2021)