Thipphawan Srithong

A versatile professional with experience across marketing, customer service, and lighting design. Brings a unique blend of creative, service-oriented, and technical skills, with a strong commitment to continuous learning and understanding the broader business landscape. Proven ability to perform under pressure, meet goals, and support team KPIs. Strong in coordination, communication, and driving projects toward strategic and operational success.

Marketing Executive Oct 2024 - Apr 2025

Key Achievements

• Designed and implemented monthly brand initiatives aligned with overall marketing strategy
• Planned and executed integrated marketing campaigns across online and offline channels
• Managed brand communication and engagement on social media platforms
• Collaborated with cross-functional teams to develop creative content and strengthen brand visibility

Key Achievements

• Increased campaign sales performance by 2% in Q1
• Rapidly built a large follower base through a private social media group
• Identified weaknesses in sales campaigns and implemented timely solutions
• Offered strategic support and consultation to all internal support teams across the company.
• Developed core concepts for online media to guide the graphic design team
• Acted as interim Country Manager during periods of leave or absence, ensuring smooth team operations

Customer Support Specialist - Dec 2018 - Sep 2024

Key Responsibilities

• Provide pre- and post-sales support for customers
• Listen to customer issues, coordinate with relevant teams to resolve them, and follow up to ensure products and services meet customer objectives
• Offer accurate product and service information, recommending solutions that fit customer needs to help drive sales
• Collaborate with other departments to share customer feedback and monitor ongoing improvements and updates

Key Achievements

• Maintained KPI scores consistently above team benchmarks in both operational performance and customer service for over 4 years

Senior Lighting Designer - May 2018 - Oct 2018

Key Responsibilities

• Continued core responsibilities from junior role, including lighting design, fixture specification, client consultation, and sales team support
• Supervised and reviewed design work by junior designers to ensure alignment with company standards and client expectations
• Compiled team progress reports and presented to management for strategic planning
• Conducted site surveys to evaluate real-world conditions and gather data for accurate, context-driven design solutions

Lighting Designer Jan 2016 - Apr 2018

Key Responsibilities

• Designed and calculated lighting layouts for residential projects, retail stores, showrooms, offices, and architectural façade lighting
• Specified appropriate lighting products to meet project requirements and design objectives
• Assisted a 10-person Sales Executive team in delivering lighting proposals to designers, engineers, and contractors
• Provided in-showroom consultations on lighting products and design for walk-in clients, interior designers, contractors, and business owners
• Proficient in Dialux, AutoCAD, SketchUp, and Adobe Photoshop for lighting design, visualization, and presentation

Key Achievements

• In 2018, successfully led a key project and was promoted to Senior Lighting Designer in recognition of the achievement

2011-2014 Bachelor of Fine and Applied Art (B.F.A Product Design) Burapha university