Thithawat Ratthanasareechai

• Business Analyst with over 9 years of experience in the life insurance industry, specialising in Unit Linked products. Acts as the link between business and IT teams throughout the project lifecycle.
• Experienced in requirement gathering, Business Requirement Documents (BRD), project coordination, test case preparation, UAT, and post-production validation.
• Career path: Operation User → Key User → Business Analyst function — giving solid understanding of both day-to-day operations and system delivery, along with strong knowledge of insurance business processes, fund operations, and system development.

2023 - Present

UAT Tester & Project Coordinator

AIA Company Limited

(Performed Business Analyst - Unit Linked System Projects)

• Gather and analyse business requirements, including impact on related systems, to prepare Business Requirement Documents (BRD)

• Run BRD walk-through sessions with stakeholders and IT developers to align on scope and agree project timelines

• Prepare project approval documentation for the ITP Committee, covering scope, rationale, and business justification for projects exceeding standard development thresholds

• Prepare test cases and test scenarios, and lead UAT through to sign-off for production release

• Track project timelines and progress using Atlassian Jira

• Analyse defects and identify root causes; assess business impact and prioritise resolution for both enhancement projects and live production issues

• Coordinate with IT developers on defect resolution, retesting, and result verification

• Validate system output after production release

Revamp of Corporate Website – Unit Linked Fund Information Platform

• Analysed business requirements for fund data display (NAV, fund performance, historical data) on the corporate website

• Defined functional specifications and display conditions aligned with the fund system and Group Office standards

• Led UAT and verified fund data accuracy before production release

• Validated data accuracy after go-live (post-implementation validation)

• Analysed and defined requirements for new fund onboarding

• Supported system enhancements for fund soft close, migration, delisting, and data updates

• Verified that system processing results met business rules and assessed business impact

Securities Product Sales Support Officer

Thai Life Insurance Public Company Limited

(Key User / Business Representative — Unit Linked Fund Systems)

• Provided initial requirement input to support BRD preparation for the Fund Management System supporting Unit Linked products

• Joined BRD walk-through sessions with stakeholders and IT developers to give feedback from a user perspective

• Took part in UAT and verified that system output aligned with the BRD

• Reported issues found during system use and coordinated with IT developers to follow up on fixes

• Validated system results after go-live

• Created workflow and process flow documentation for internal operations

• Prepared user manuals and guided internal users on system usage

FundConnext integration for Unit Linked buy/sell transactions

• Provided business requirements and joined UAT to support buy/sell transaction processing for Unit Linked funds via FundConnext

• Verified the accuracy of fund transaction results after processing

• Supported new fund setup and updates to Unit Linked fund information

• Verified that system behaviour aligned with business rules

Policy Service Officer – Unit Linked Operations

Ocean Life Insurance Public Company Limited

• Processed policy service transactions for Unit Linked products (buy, sell, switch funds)

• Gave user-perspective feedback to support system improvements

• Took part in UAT and verified transaction results against operational processes

• Reported system issues and coordinated with IT developers for resolution

• Prepared user manuals and guided internal users on system usage

Bachelor of Business Administration in Management – Suan Dusit University