Self-motivated, team player with strong organizational and interpersonal skills
Proactive, customer-orientated professional with over 7 years of experience
Experienced specialist with a passion for delivering outstanding service
Always looking to learn new technologies and skills, take on extra responsibilities, and grow professionally
ประสบการณ์
Nai Muang, Phitsanulok 65000
Jan 2019 - Present
Resident Manager The Village Hotel Phitsanulok
Oversaw daily operations
Recruited, trained and supervised staff
Managed overall budgets
Reviewed room bookings
Maintained statistical and financial records
Handled customer queries and complaints with empathy and composure
Helped management to identify workflow issues and find solutions
Tha Pho, Phitsanulok 65000
Jul 2018 - Jan 2019
Part Time Lecturer
Naresuan University International College
Designed and updated lesson plans to meet academic objectives and keep pace with new research
Collaborated with faculty members to assess student performance and improve educational outcomes
Successfully managed International Business Management classes for 30 students to develop both their business understanding and English proficiency skills
Nai Muang, Phitsanulok 65000
Jun 2015 - May 2018
Resident Manager Nawinda Residence
Answered calls, responded to emails, and spoke with clients face-to-face.
Processed a range of documentation and entered information into databases.
Reviewed room bookings
Trained, coached, and supervised new staff members.
Pitched ideas on how to improve performance and efficiency.
Oversaw daily operations
Handled customer queries and complaints with empathy and composure
Phra Khanong Nuea, Bangkok 10110
Jan 2015 - May 2015
Customer Service Woraluk Property Co.,Ltd.
Responded emails: solving any issues, assisting clients with any questions, and offering personalized responses
Worked on team projects for new services avaliable to clients
Assisted customers with inquiries, issues and concerns by providing relevant information in English
Provided information on product, and after-sales service questions
Assisted in providing customer satisfaction by facilitating customer first transaction until room transferring and after-sales fixing
Helped facilitate and create efficient client customer interactions by analyzing data
Created standard operating procedures for customer service newcomers
Developed English Proficiency Skills Program for all staff
การศึกษา
Master of Business Administration Assumption University
