Nai Muang, Phitsanulok 65000
Jan 2019 - Present
Resident Manager The Village Hotel Phitsanulok
- Oversaw daily operations
- Recruited, trained and supervised staff
- Managed overall budgets
- Reviewed room bookings
- Maintained statistical and financial records
- Handled customer queries and complaints with empathy and composure
- Helped management to identify workflow issues and find solutions
Tha Pho, Phitsanulok 65000
Jul 2018 - Jan 2019
Part Time Lecturer
Naresuan University International College
- Designed and updated lesson plans to meet academic objectives and keep pace with new research
- Collaborated with faculty members to assess student performance and improve educational outcomes
- Successfully managed International Business Management classes for 30 students to develop both their business understanding and English proficiency skills
Nai Muang, Phitsanulok 65000
Jun 2015 - May 2018
Resident Manager Nawinda Residence
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Processed a range of documentation and entered information into databases.
- Reviewed room bookings
- Trained, coached, and supervised new staff members.
- Pitched ideas on how to improve performance and efficiency.
- Oversaw daily operations
- Handled customer queries and complaints with empathy and composure
Phra Khanong Nuea, Bangkok 10110
Jan 2015 - May 2015
Customer Service Woraluk Property Co.,Ltd.
- Responded emails: solving any issues, assisting clients with any questions, and offering personalized responses
- Worked on team projects for new services avaliable to clients
- Assisted customers with inquiries, issues and concerns by providing relevant information in English
- Provided information on product, and after-sales service questions
- Assisted in providing customer satisfaction by facilitating customer first transaction until room transferring and after-sales fixing
- Helped facilitate and create efficient client customer interactions by analyzing data
- Created standard operating procedures for customer service newcomers
- Developed English Proficiency Skills Program for all staff
