V Provide

Dear Hiring Manager,

With over 27 years of experience in IT operations, service delivery, project management, and enterprise leadership, I have built a strong track record in driving operational excellence, leading cross-functional teams, and delivering strategic initiatives that align technology with business objectives.

Currently, I serve as an IT Senior Manager at Willow Tree, where I oversee business operations, digital solution delivery, and strategic initiatives for both private and government sector clients. My responsibilities include managing large teams,

governing project portfolios, optimizing processes, engaging executive stakeholders,

and ensuring consistent delivery of high-quality services.

Previously, at FIS, I held a senior client service leadership role supporting international banking clients and mission-critical systems. I was responsible for service governance, compliance, incident and change management, and continuous improvement initiatives in highly regulated environments.

Earlier in my career, I held leadership roles with HP, Fujitsu, and Samart

Corporation, where I managed enterprise IT operations, infrastructure programs,

and large-scale service teams. These experiences have strengthened my ability to lead complex organizations, drive performance, and implement structured governance frameworks.

My strengths include strategic leadership, operations management, PMO governance, stakeholder engagement, business transformation, risk management,

vendor management, and building high-performing teams.

I would welcome the opportunity to discuss how my experience can contribute to driving business performance, strengthening operational capabilities, and supporting your organization’s growth objectives.

Thank you for your time and consideration. I look forward to hearing from you.

Best regards,

Angkool Viengsiri

093-996-4149

Vpangkool@gmail.com

PROFESSIONAL SUMMARY

IT leader with 25+ years of progressive experience directing enterprise IT operations, data centers, and business solutions for multinational and public-sector clients in Thailand. Proven record leading teams of up to 80 staff and multi-vendor outsourcing programs, improving client operational efficiency by 30%+, and sustaining 85%+ SLA performance at scale. ITIL v4 and ISO/IEC 27001 certified, with hands-on depth across data center & DR management, service management, ERP/CRM/POS integration, and digital transformation (AI, RPA, workflow automation).

CORE COMPETENCIES

• IT Strategy & Enterprise Business Solutions
• Service Delivery & ITSM (ITIL v4)
• Data Center & Disaster Recovery Management
• Enterprise Systems Integration (ERP · CRM · POS)
• Digital Transformation, RPA & Automation
• Vendor & Outsource Management
• Team Leadership (teams of up to 80)
• SLA / KPI Governance & Reporting
• IT Security & ISO/IEC 27001 Compliance
• Change, Program & Rollout Management

Phanakorn University