Woravut Phuthong

Result-oriented Senior IT Application Support Specialist and Developer with over 15 years of comprehensive experience within Core Banking, Payment Gateways, and FinTech ecosystems. Proven track record in bridging communication between developers and system owners to ensure seamless operations and 24/7 high availability of critical production systems. Highly skilled in active monitoring, root-cause analysis, and workflow optimization through efficient tool utilization.

Adept in SQL/Oracle databases, API integrations, and ITIL frameworks. Immediately available to deliver technical resilience and domain expertise to dynamic tech teams.

Senior Application Support - KASIKORN Business-Technology Group (KBTG) - Nonthaburi, Pakkred

(2020-05 - 2026-08)

Result-oriented Senior IT Application Support Specialist and Developer with over 15 years of comprehensive experience within Core Banking, Payment Gateways, and FinTech ecosystems. Proven track record in bridging communication between developers and system owners to ensure seamless operations and 24/7 high availability of critical production systems. Highly skilled in active monitoring, root-cause analysis, and workflow optimization through efficient tool utilization.

Adept in SQL/Oracle databases, API integrations, and ITIL frameworks. Immediately available to deliver technical resilience and domain expertise to dynamic tech teams.

• Production Support & SLA Management: Deliver high-quality L2/L3 Application Support, accurately investigating and resolving complex system errors, data discrepancies, and incident tickets within strict SLAs.
• Data Integrity & Reconciliation: Monitor and maintain application data integrity and daily operational workflows; execute precise data fixes and financial reconciliation within databases to handle operational exceptions.
• Cross-functional Collaboration: Actively bridge the gap between Developers, Infrastructure, and Business stakeholders to brainstorm solutions, resolve critical incidents, and deliver system enhancements.
• Process Optimization & Analysis: Participate in analyzing systemic issues and utilizing automated tools to improve workflow efficiency, enhance data accuracy, and ensure long-term system stability.
• Knowledge Management & Documentation: Maintain comprehensive technical documentation, create standard operating procedures (SOPs), and build a robust Knowledge Base to streamline daily operations.

Assistant Manager | Technical Lead - MONO INFO SYSTEMS COMPANY LIMITED - Nonthaburi, Pakkred

(2008-03 - 2020-01)

Led a team of 5 developers to design, develop, and maintain internal applications.

Bachelor of Science - Computer Science - Naresuan University (2003 - 2007)