Anis Khouaja

High-performing, bilingual Sales Specialist (English & French) with over 12 years of international experience managing premium B2B corporate accounts and driving significant market expansion. Expert in the end-to-end sales lifecycle, from pipeline development and strategic roadshows to contract closing and client retention, resulting in a 76% RevPAR increase and up to 100% revenue growth (€2M to €4M) in previous portfolios. Recognized for coaching high-output teams and leveraging data analytics to optimize pricing and conversion rates.

Exceptional communicator skilled at building long-term stakeholder relationships and accelerating account acquisition globally

Senior Station Master at RKH Qitarat LLC (Doha Metro, Qatar) (2022-06 – 2026-04)

• Directed daily operations for a high-capacity Doha Metro station, managing 15+ multidisciplinary officers to secure 100% compliance with Minimum Operating Requirements (MOR) across peak shifts.
• Monitored critical facility assets through integrated SCADA and BACS systems, auditing asset status across peak shifts to sustain uninterrupted, fault-free service.
• Directed emergency response protocols and degraded-mode operations for automated rail systems; partnered closely with OCC/ICC and civil defense authorities to ensure 100% passenger safety during critical incidents
• Conducted MOR compliance inspections, maintaining a 100% audit pass rate across all scheduled reviews.
• Commanded station crowd management and CCTV asset surveillance during high-velocity public events, successfully mitigating safety risks for peak ridership volumes
• Delivered front-line station operations throughout the FIFA World Cup 2022, managing record peak passenger volumes.
• Produced daily KPI/KPR reports covering station performance, incident logs, and staff attendance.

Station Master at RKH Qitarat LLC (Doha Metro, Qatar) (2018-06 – 2022-06)

• Managed full station operations including staff scheduling, shift handovers, and OCC/ICC coordination across the metro network.
• Delivered emergency incident management and SOP training to 10+ officers, improving emergency-response compliance by 25%.
• Authorized Permits to Work (PTW) and streamlined engineering fault-reporting logs, accelerating vendor SLA resolution by 18% through proactive stakeholder liaison.
• Enforced daily opening/closing checklists and validated KPI/KPR safety logs, conducting formal shift handovers to maintain continuous operational integrity.

Sales Manager at Adagio Premium Aparthotel (2017-02 – 2018-02)

• Managed a portfolio of corporate and MICE accounts, driving occupancy through targeted B2B outreach, roadshows, and client entertainment programmes.
• Negotiated and renewed Tour Operator contracts, strengthening relationships with key leisure and corporate partners in the Gulf market.
• Developed and executed marketing strategies aligned with brand standards, maximising revenue across room and ancillary categories.

Assistant Director of Sales & Marketing at Hotel Riadh Palms Sousse (2016-11 – 2017-01)

• Proposed and launched new product offerings that drove a 23% increase in revenue within the first quarter.
• Restructured sales team incentives, achieving a 2× improvement in revenue per sales representative.
• Diversified the sales portfolio to capture leisure market accounts previously untapped by the hotel.

Corporate & MICE Sales Manager at SODEC (2015-10 – 2016-10)

• Contracted top-tier Tour Operator accounts and expanded the MICE and corporate client base.
• Updated and maintained OTA account listings and managed hotel marketing activity across digital and offline channels.

Sales & Marketing Manager at Bravo Hotels & Resort (2015-04 – 2015-07)

• Grew total sales from €3M to €6M doubling revenue within a single quarter through targeted account development.
• Doubled revenue per sales agent, from €3M to €6M, through coaching and structured performance management.
• Designed and delivered training programmes covering Essential Management Techniques, Coaching for Excellence, and Management by Objectives (MBO).

Sales & Marketing Manager at DigitalPro (2013-09 – 2015-03)

• Grew company revenue from €2M to €4M (100% increase) through local market expansion and client retention strategies.
• Extended local market sales by €2M, converting more than 5% of one-time buyers into repeat customers.

Leisure Sales Manager at Mövenpick Hotels & Resorts (2009-10 – 2013-08)

• Delivered exceptional revenue performance: Room Occupancy +43%, ADR +23%, RevPAR +76% over the four-year tenure.
• Established a consultative, needs-based selling approach that significantly improved conversion rates and long-term client relationships.
• Developed and implemented strategic marketing and sales plans to maximise seasonal and annual revenue.
• Recruited, mentored, and developed an Executive Sales Manager to independently lead key business lines.

Assistant Manager at Marhaba Hotels (2006-11 – 2009-09)

• Improved Room Occupancy by +37%, ADR by +18%, and RevPAR by +23% through effective market and revenue management.
• Developed and implemented Business Plan & Budget, establishing cost management processes that improved profitability.
• Opened new distribution channels for entry into Scandinavian markets, growing total annual room revenue by €1M.

Master's degree in Economics of Tourism & Sustainable Development – Faculty of Law, Economics & Political Science (FDSEP), University of Sousse (2005-09 – 2006-10)

Master's degree in Hospitality & Tourism Management – Higher Institute of Business Administration (IHEC), Carthage University (2003-09 – 2005-06)

Bachelor's degree in Management Science in Hospitality & Tourism – Higher School of Commerce (ESC), University of Tunis (1998-09 – 2003-06)