Eya Jemai

Dedicated and service-driven professional with extensive experience in delivering exceptional customer experiences. Skilled at building rapport, resolving issues efficiently, and adapting to diverse client needs. Known for professionalism, empathy, and the ability to thrive in fast-paced, multicultural environment

Sales Assistant at Printemps des Délices Pastry Shop (2023-07 – Present)

• Welcomed and assisted customers with professionalism and warmth, ensuring high satisfaction.
• Provided personalized product recommendations to enhance the customer experience.
• Handled complaints calmly and effectively, turning issues into positive experiences.

Call center agent at call center monplaisir (2021-06 – 2021-09)

• Handled inbound and outbound customer calls with professionalism and courtesy.
• Provided accurate service information and resolved complaints efficiently.
• Developed strong communication and problem-solving skills in a fast-paced environment

Waitress at hits coffe tunis (2020-10 – 2020-12)

• Delivered efficient and friendly service in a busy café environment.
• Managed payments accurately and maintained a clean, welcoming atmosphere.
• Interacted with families and children with care and responsibility, ensuring comfort and safety.

Bachelor's Degree in Development of Information Systems – Higher Institute of Technological Studies of Kelibia (ISET) (2019-09 – 2023-06)

Baccalaureate in Experimental Science – khaireddine khaznadar (2018-09 – 2019-06)