Kais Groun
Workforce manager
كفاءة
Tunisعضو منذ ٢٨ يناير ٢٠٢٦
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نبذة
Hello
With more than eighteen years' experience, I am convinced that the project management and WFM skills (Forecasting, planning and flow management) I have acquired throughout my career in customer relationship centers meet the requirements of this position.
During my career, I had the opportunity to work on a variety of complex projects (Orange, Amazon, SFR, BELL Canada ….), where I have not only managed teams, but also developed strategies to strengthen organisational capabilities.My experience includes setting up effective internal control structures and carrying out audits that have identified significant opportunities for improvement.
الخبرة
With more than eighteen years' experience, I am convinced that the project management and WFM skills (Forecasting, planning and flow management) I have acquired throughout my career in customer relationship centers meet the requirements of this position.
During my career, I had the opportunity to work on a variety of complex projects (Orange, Amazon, SFR, BELL Canada ….), where I have not only managed teams, but also developed strategies to strengthen organisational capabilities.My experience includes setting up effective internal control structures and carrying out audits that have identified significant opportunities for improvement.
التعليم
, mathematics, Economics
