Alex Pulliam

Floor Lead, CSR at Lincare (2022-06 – 2024-12)

• Received calls as they come through the call queues.
• Placed reorders for enteral feeding supplies for both tube-fed nutrition and supplemental nutrition.
• Complied with HIPPA laws set forth by the state.
• Assisted in the supervisor queue for one-call resolutions of "problem calls".
• Approved of "overnight" or "ground" deliveries to replace damaged or stolen medical supplies not covered by insurance.
• Inactivate patient accounts that are needing discharged.
• Collect OOP payments to cover orders not covered by insurance.
• Scan and attach documents to the patient's chart in CPR+.
• Use Microsoft Office daily to communicate with callers, and log data into spreadsheets I had created for attendance, overtime worked, and daily note count.
• Empathetic towards patients' &/or their families' needs.
• Promoted to Floor Lead within 6 months of being hired.
• Exceeded total number of sales for the whole company 3 times in the last 3 months.

Media Funding/ Customer Care Agent at Roundstone Professional Services Group (2021-09 – 2022-05)

• Resolved client issues promptly to enhance satisfaction and foster long-term relationships.
• Handled customer inquiries effectively to provide accurate information and support.
• Maintained strong customer relations through consistent follow-ups and personalized communication.
• Processed funding applications efficiently to ensure timely approval and customer access to resources.

Fuel Station Attendant at Wal-Mart Neighborhood Market (2020-03 – 2021-09)

• Running the cash register.
• Kept the store stocked and cleaned.
• Kept track of the lottery tickets.
• Opened and closed the store.
• Counted down the cash drawers.
• Followed compliance protocols for gasoline, alcohol, and tobacco products.
• Kept the tea made and the drink bibs changed.

Secretary at Richard Capehart (2012-06 – 2017-07)

• Organized and filed documents and receipts.
• Entered all data into Microsoft Excel for record keeping and tax purposes.
• Kept work space neat and in working order.
• Occasional housekeeping and laundry services provided.

High School Diploma – Liberty Eylau High School (2006 – 2010)