Team Leader | Multilingual Operations & Team Leadership Professional
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Multilingual professional (native Turkish, Azerbaijani Turkish, and Persian/Farsi; advanced English) with experience spanning team leadership, content moderation, customer support, back-office operations, and international sales consulting. Joined TELUS Digital in 2024 as a Content Moderator and was promoted to Team Leader within six months, leading and coaching an operation of approximately 180–300 specialists and overseeing performance, quality standards, coaching, and KPI achievement. Earlier career experience includes sales, business operations, and management roles across the advertising, food, real estate, and building sectors.
Known for adapting quickly to dynamic, multicultural work environments and for strong problem-solving, communication, and leadership skills.
Project Consultant at Naturel Vinç (2025-10 – 2026-02)
Provided consulting support for international sales operations, coordinating communication with overseas clients.
Content Moderator → Team Leader, TikTok Trust & Safety Project at TELUS Digital (2024-07 – 2025-08)
Joined as a Content Moderator reviewing content against platform policy; promoted to Team Leader in January 2025.
Back Office Officer (Resolution Center) at Webhelp / Concentrix — Trendyol Azerbaijan Project (2023-09 – 2024-04)
Started as Customer Support Representative; moved into the Back Office / Resolution Center, managing complex, escalated customer cases.
Sales Competent at Subway Restoranları (2021-06 – 2023-01)
Area Sales Head at Gazi Tanıtım Reklam A.Ş (2020-04 – 2021-05)
Sales Consultant (Part-Time) at Noya Emlak Gayrimenkul Danışmanlığı (2019-01 – 2020-02)
General Manager at Tombiş Kumru (2016-07 – 2018-12)
Sales Competent at İç Dekorasyon İran (2012-05 – 2016-05)
Bachelor of Law in Law – Payame Noor University (2010-09 – 2014-06)
