Aslı Erduran

Luxury hospitality professional with over four years of experience delivering exceptional guest experiences in Forbes Five-Star hotels. Experienced in VIP guest relations, personalized customer service, and creating seamless journeys for international guests in fast-paced luxury environments. Recognized for professionalism, discretion, attention to detail, and the ability to anticipate guests' needs while maintaining the highest standards of hospitality.

Passionate about representing premium global brands.

Wellness Receptionist at Fairmont Quasar Istanbul (2025-05 – 2025-12)

• Delivered personalized service to guests while ensuring a warm and professional arrival experience.
• Managed appointments, reservations, and daily reception operations efficiently.
• Responded promptly to guest requests and resolved concerns with professionalism and empathy.
• Coordinated with multiple departments to ensure seamless guest experiences.
• Maintained luxury hospitality standards while providing exceptional customer care.
• Handled confidential guest information with discretion and professionalism.

Spa & Wellness Guest Relations Associate at Four Seasons Hotels Istanbul (2021-06 – 2025-04)

• Delivered exceptional guest experiences in accordance with Forbes Five-Star luxury hospitality standards.
• Built strong relationships with international and VIP guests through personalized service.
• Anticipated guest needs and provided tailored solutions to exceed expectations.
• Managed guest requests, reservations, and service recovery with professionalism.
• Worked closely with cross-functional teams to ensure seamless service delivery.
• Maintained the highest standards of customer satisfaction in a multicultural environment.
• Consistently demonstrated professionalism, attention to detail, and excellent communication skills.
• Certified Department Trainer.

Trainee at Four Seasons Hotels Istanbul (2019-05 – 2019-09)

• Assisted front-of-house operations while learning luxury hospitality standards.
• Supported guest services and daily operational procedures.

Trainee at Raffles Hotels Istanbul (2018-05 – 2018-09)

• Assisted guest service operations in a luxury hospitality environment.
• Supported daily front office and guest relations activities.

Associate Degree in Tourism and Hotel Management – Haliç University