Galyna Tkachenko
Hospitality & Customer Service Professional
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Hakkında
Customer-focused hospitality professional with over 10 years of international experience in hotels, restaurants, tourism, and retail management. Strong communication and sales skills, guest-oriented mindset, and the ability to deliver high-quality service in multicultural environments.
Deneyim
Hostess – À la Carte & Main Restaurant - Rixos Sungate Hotel, Turkey - Turkey
(2019-05 - 2026-01)
- Welcoming and assisting guests, ensuring premium service standards
- Promoting restaurant services and increasing dinner sales
- Handling guest requests and resolving service issues
- Coordinating with service staff and supporting daily restaurant operations
Transfer Shop Assistant & Tour Guide - Pegas Touristic - Thailand & Tunisia
(2014-09 - 2019-03)
- Meeting and accompanying guests during hotel–airport transfers
- Providing tourist information and customer support
- Organizing and conducting excursion programs
Director - MTI Corporation, INTERTOP (Retail Shoes) - Ukraine
(2008-09 - 2014-07)
- Opening and managing new retail outlets
- Full store operations management and inventory control
- Budget planning and cost optimization
- Hiring, training, and managing staff teams
- Cooperation with administrative authorities and compliance control
Cashier / Senior Cashier - LLC "Foxtrot" (Consumer Electronics & Home Appliances Retail Chain)
(2006 - 2008)
- Processing sales of consumer electronics and home appliances
- Handling cash and cashless payments
- Preparing incoming and outgoing invoices
- Working with 1C accounting software
- Ensuring compliance with cash handling procedures
- Processing refunds and product exchanges
- Cash collection and reconciliation
- Assisting customers with payment-related inquiries
- Supervising cashier operations (as Senior Cashier)
Accountant - Kryvyi Rih Natural Science Lyceum - Ukraine
(2005 - 2006)
- Maintaining accounting records for the institution
- Preparing incoming and outgoing cash orders
- Monitoring cash flow and financial transactions
- Managing primary accounting documentation
- Preparing financial reports
- Liaising with banking institutions
- Recording and controlling operational expenses
Eğitim
Bachelor's & Master's Degree - Accounting and Audit - National Metallurgical Academy of Ukraine (2005 - 2011)
Specialist Degree - Accounting and Audit - Kryvyi Rih College of Economics and Management (2002 - 2005)
