Galyna Tkachenko

Customer-focused hospitality professional with over 10 years of international experience in hotels, restaurants, tourism, and retail management. Strong communication and sales skills, guest-oriented mindset, and the ability to deliver high-quality service in multicultural environments.

Hostess – À la Carte & Main Restaurant - Rixos Sungate Hotel, Turkey - Turkey

(2019-05 - 2026-01)

• Welcoming and assisting guests, ensuring premium service standards
• Promoting restaurant services and increasing dinner sales
• Handling guest requests and resolving service issues
• Coordinating with service staff and supporting daily restaurant operations

Transfer Shop Assistant & Tour Guide - Pegas Touristic - Thailand & Tunisia

(2014-09 - 2019-03)

• Meeting and accompanying guests during hotel–airport transfers
• Providing tourist information and customer support
• Organizing and conducting excursion programs

Director - MTI Corporation, INTERTOP (Retail Shoes) - Ukraine

(2008-09 - 2014-07)

• Opening and managing new retail outlets
• Full store operations management and inventory control
• Budget planning and cost optimization
• Hiring, training, and managing staff teams
• Cooperation with administrative authorities and compliance control

Cashier / Senior Cashier - LLC "Foxtrot" (Consumer Electronics & Home Appliances Retail Chain)

(2006 - 2008)

• Processing sales of consumer electronics and home appliances
• Handling cash and cashless payments
• Preparing incoming and outgoing invoices
• Working with 1C accounting software
• Ensuring compliance with cash handling procedures
• Processing refunds and product exchanges
• Cash collection and reconciliation
• Assisting customers with payment-related inquiries
• Supervising cashier operations (as Senior Cashier)

Accountant - Kryvyi Rih Natural Science Lyceum - Ukraine

(2005 - 2006)

• Maintaining accounting records for the institution
• Preparing incoming and outgoing cash orders
• Monitoring cash flow and financial transactions
• Managing primary accounting documentation
• Preparing financial reports
• Liaising with banking institutions
• Recording and controlling operational expenses

Bachelor's & Master's Degree - Accounting and Audit - National Metallurgical Academy of Ukraine (2005 - 2011)

Specialist Degree - Accounting and Audit - Kryvyi Rih College of Economics and Management (2002 - 2005)