Can Samurcay

Senior freight forwarding professional with over 30 years of experience in international logistics, specializing in ocean freight, air freight, import/export operations, customer service, agency management, and operational leadership. Successfully led operational teams and complex logistics processes at DSV and Schenker, ensuring operational excellence, service quality, cost efficiency, and customer satisfaction across international freight forwarding activities. Extensive experience in freight forwarding operations, CargoWise, KPI management, process optimization, cross-functional coordination, and business development.

Strong ability to improve operational performance, build long-term customer relationships, and support sustainable business growth. Combining deep forwarding expertise with process improvement and digital transformation knowledge to deliver efficient, scalable, and customer-focused logistics solutions. Seeking a senior operational leadership position within an international freight forwarding organization.

Business Development Director at Silk and Sea (2026-05 – Present)

• Developed international freight forwarding business opportunities and strategic customer relationships.
• Managed key customer accounts and identified new business opportunities in international logistics.
• Coordinated commercial activities between overseas agents and customers.
• Prepared freight quotations and logistics solutions for import and export shipments.
• Supported operational teams to ensure high service quality and customer satisfaction.

Business Development Manager at Mentfileld Lojistik Hız.Ve Tic.Ltd.Sti (2025-11 – 2026-05)

Internal Audit Manager at Weld Uluslararasi Tasimacilik Hiz. A.S. (2024-12 – 2025-04)

Logistics Manager at Likua End. Ambalaj Malz. Ltd. Şti (2024-03 – 2024-05)

Business Process Management Manager at Dsv Hava Ve Deniz Taşımacılığı A.Ş. (2019-06 – 2024-03)

• Led business process improvement initiatives across freight forwarding operations.
• Managed KPI reporting and operational performance analysis.
• Improved service quality through workflow optimization and digital transformation projects.
• Worked closely with operations, customer service, sales and management teams.
• Supported CargoWise process improvements and operational standardization.

Sea Freight Manager at Dsv Hava Ve Deniz Taşımacılığı A.Ş. (2013-08 – 2018-06)

• Worked in Country Sea Freight Director Position
• Directed ocean and air freight forwarding operations.
• Managed large operational teams and daily logistics activities.
• Oversaw import, export and cross-trade shipments.
• Developed customer-focused operational strategies.
• Managed profitability, service quality and operational KPIs.
• Coordinated overseas agents and carrier relationships.
• Ensured compliance with international logistics standards.

Sea Freight Manager at Schenker Arkas Nakliyat Ve Tic. A.Ş. (2002-03 – 2013-08)

• Managed end-to-end ocean freight import and export operations for key international customers.
• Led operational teams, ensuring high service quality, on-time shipment execution and customer satisfaction.
• Coordinated shipping lines, overseas agents, customs brokers and transport providers.
• Managed carrier negotiations, shipment planning and operational problem resolution.
• Monitored operational KPIs, productivity and process improvements.
• Developed strong relationships with global partners and key customers.
• Ensured compliance with company standards and international freight forwarding procedures.

Editor at Dbr Dergi Grubu (1999-06 – 2001-01)

• Edited and localized the Turkish edition of the UK-based.NET Magazine.
• Reviewed and tested software and hardware products for publication.
• Prepared and managed the monthly magazine CD, including software compilation, testing and content organization.
• Coordinated with editorial and production teams to ensure timely publication.
• Developed strong technical writing, research and analytical skills.

Operational Officer at Vıpsped Ulus.Taş.Ve Dış Tic.Ltd.Şti (1994-09 – 1999-09)

• Supported daily freight forwarding operations for international shipments.
• Assisted in import and export documentation processes.
• Coordinated with customers, carriers, customs brokers and overseas agents.
• Followed shipment status, delivery schedules and operational updates.
• Prepared basic operational reports and shipment files.
• Gained hands-on experience in international transportation, customer communication and forwarding procedures.

Bachelor in Economic and Managerial Sciences Faculty, Labour Economics – Marmara University (1995-09 – 2003-06)

High School in Science, Private High School (Foreign Language) – Istanbul Özel Alman Lisesi (1994-06)