Fatma Ercan

Industrial Engineer with 9 years of experience across manufacturing, business operations, project coordination, international sales, quality systems and performance reporting. Experienced in consolidating multi-site operational data, preparing executive-level KPI reports, coordinating cross-functional initiatives and supporting business process improvement activities. Proven track record in management reporting, operational performance monitoring, stakeholder coordination and ERP-based business processes within international manufacturing environments.

MBA graduate with strong analytical skills and a growing focus on Process Improvement, Operational Excellence and Business Operations.

Project Management & Business Operations Specialist at Murat Ticaret Kablo (Volex PLC TR) (2024-11 – Present)

• Consolidated operational, quality and productivity KPI reporting across 8+ manufacturing locations, providing management with centralized performance visibility.
• Supported executive management reviews through reporting and analysis of a €400M+ RFQ pipeline covering 2,000+ business opportunities.
• Processed and analyzed 475+ quality cost records while supporting the implementation of a centralized CoPQ reporting structure.
• Developed standardized management dashboards covering RFQ performance, quality, productivity, overtime and operational KPIs.
• Coordinated cross-functional action tracking involving Quality, Production, Engineering and Sales teams.
• Supported factory transfer and restructuring projects through reporting, progress monitoring and stakeholder coordination.
• Facilitated weekly sample review meetings across multiple manufacturing locations and tracked closure of open actions.
• Conducted operational performance analyses to identify bottlenecks, efficiency losses and improvement opportunities.
• Supported executive-level management reviews through KPI presentations and business performance reporting.
• Participated in 4iM audits, customer complaint investigations and corrective action follow-up activities.

Export Sales Manager at Alfa Elektronik Sensör (2024-06 – 2024-08)

• Managed export sales activities across Europe and the Middle East.
• Prepared technical quotations, RFQ responses and commercial proposals.
• Developed distributor relationships and supported market expansion initiatives.
• Coordinated export operations and customer communication processes.
• Conducted customer acquisition and business development activities.

Sales Operations & Business Development Chief at Kale Musluk (2024-01 – 2024-06)

• Acquired 3 new European customers within 5 months, expanding export activities into Switzerland, North Macedonia and Slovenia.
• Managed domestic and international customer portfolios within the HVAC sector.
• Coordinated quotation, order management and shipment processes.
• Supported business development through customer visits, trade fairs and market research activities.
• Prepared management reports and sales performance analyses.
• Improved coordination between Sales, Production and Logistics departments.

Sales & Marketing Specialist at Telform Kelepçe ve Vay (2022-08 – 2024-01)

• Conducted technical feasibility and cost analyses for customer projects.
• Coordinated customer orders from quotation through production and delivery.
• Managed ERP-based order processes and master data updates.
• Prepared monthly and annual business performance reports.
• Coordinated sample submissions, logistics and export documentation activities.

Sales Engineer at Enelsan Elektronik (2019-12 – 2022-07)

• Managed customer portfolio in industrial sensor and measurement technologies.
• Coordinated customer requirements with Production and R&D teams.
• Prepared technical quotations and commercial proposals.
• Conducted customer acquisition and business development activities.
• Monitored customer satisfaction and market feedback.

Process Engineer at Vervo Makine Otomasyon (2018-06 – 2019-10)

• Managed end-to-end production planning and order fulfillment processes.
• Coordinated procurement, inventory and warehouse operations.
• Supervised assembly activities and production workflows.
• Monitored stock levels and supported material planning activities.
• Reported operational performance from order receipt through final delivery.

Quality System Engineer at Karataş Traktör (2016-10 – 2018-06)

• Established and documented the company's Quality Management System supporting ISO 9001 requirements.
• Defined departmental workflows, procedures and KPI structures.
• Coordinated internal audits and external audit preparation activities.
• Managed ERP product master data and stock card creation processes.
• Conducted supplier evaluations and process performance analyses.

MBA in MBA (English) – Gebze Technical University (2021 – 2023)

BSc in Industrial Engineering – Atatürk University (2012 – 2016)

Ongoing in Management Information Systems – Anadolu University (2024)