Hasan Halyl

Versatile and results-driven professional with over 2 years of combined experience in Human Resources Management, Sales, Business Development, and Customer Service. Proven track record in leading end-to-end HR operations, talent acquisition, driving sales growth, and maintaining high customer satisfaction levels. Skilled in policy formulation, conflict resolution, CRM systems, and team leadership. Strong communicator and negotiator dedicated to organizational efficiency and continuous growth.

Human Resources Manager at Ümmetin Yetimleri Derneği (2024-01 – 2026-12)

• Led end-to-end HR operations, including talent acquisition, onboarding, performance evaluation, and staff development for administrative and field teams.
• Developed and updated internal work policies and administrative procedures in compliance with organizational standards and labor guidelines.
• Oversaw employee contracts, volunteer agreements, and managed all legal and administrative records with strict confidentiality.
• Designed and executed targeted training programs to enhance field team performance and service quality.
• Managed employee relations, resolved internal conflicts, and cultivated a productive, positive work environment.

Sales & Customer Service Specialist at Türk Telekom (2019-01 – 2024-12)

• Consistently achieved monthly sales targets by identifying customer needs and offering tailored product and service solutions.
• Assisted customers with product inquiries while maintaining high satisfaction levels and strong retention.
• Built and maintained long-term customer relationships to support ongoing business growth.
• Managed customer information, leads, and follow-up activities efficiently using CRM systems.
• Resolved customer complaints professionally to protect brand reputation and customer trust.
• Promoted company products and services proactively to maximize cross-selling and upselling opportunities.
• Collaborated with team members to improve overall sales performance and customer experience.

High School Diploma