Irem Ünal

TOP EXECUTIVE ASSISTANT at BARER HOLDING (2023-10 – 2025-11)

• Plan and manage the Chairman's daily, weekly, and monthly schedule efficiently.
• Coordinate appointments, meetings, travel arrangements, and events.
• Manage correspondence, phone calls, and email traffic on behalf of the Chairman.
• Prioritize incoming requests and support decision-making processes
• Plan Board of Directors meetings, prepare agendas, and create all necessary documentation.
• Take minutes during meetings, prepare action plans, and follow up on deliverables.
• Coordinate meetings and events with internal and external stakeholders.
• Manage all logistics for conferences, seminars, and business trips
• Professionally represent the Chairman in written and verbal communication with all stakeholders.
• Coordinate high-level relations and manage visitor and delegation protocols.
• Maintain strict confidentiality and ensure proper handling of sensitive information.
• Prepare reports, presentations, and files for senior management.
• Track financial, operational, and project-based indicators and summarize them.
• Maintain organized filing, archiving, and documentation systems.
• Plan, track, and schedule special projects assigned by the Chairman.
• Coordinate with relevant departments to ensure up-to-date information and progress reporting.
• Actively support project execution when required.
• Filter, evaluate, and direct critical matters in the Chairman's absence.
• Comply fully with corporate procedures, confidentiality rules, and ethical standards.
• Ensure secure and reliable information flow within the company and the Board.
• Maintain the high level of professionalism and discretion required to represent a senior executive.

HOTEL MANAGER at ROXI HOTEL RESIDENCE (2021-02 – 2023-10)

• Manage all operational processes of the hotel / residence (front office, housekeeping, technical services, security, food & beverage, etc.).
• Ensure seamless and high-quality execution of daily operations.
• Develop policies and procedures aimed at improving service quality.
• Manage and resolve guest complaints and requests effectively.
• Monitor guest satisfaction scores regularly and implement improvement actions.
• Handle VIP guest processes and ensure the delivery of premium service.
• Manage recruitment, training, performance evaluation, and motivation processes for all teams.
• Organize shift and work schedules.
• Strengthen internal communication and build a high-performance culture.
• Plan, report, and manage monthly and annual budgets.
• Conduct revenue-expense analyses; keep costs under control.
• Develop actions to increase sales and profitability.
• Monitor reservation, occupancy rates, pricing, and revenue management (yield management) processes.
• Work in coordination with sales & marketing teams to develop new agreements, campaigns, and partnerships.
• Manage online reputation (OTA scores, reviews, etc.).
• Ensure compliance with occupational health and safety, fire procedures, and all legal regulations.
• Ensure required inspections are carried out and monitor reports.
• Prioritize the safety of guests and staff.
• Ensure maintenance and repair of the hotel's technical equipment.
• Monitor the overall appearance and operation of the facility to ensure compliance with standards.
• Manage renovation, maintenance, and repair projects.
• Prepare operational and financial performance reports.
• Provide regular presentations and updates to the board of directors.
• Contribute to the determination of strategic goals.
• Control purchasing processes; ensure cost-effective procurement.
• Monitor inventory levels and carry out needs planning.
• Manage relationships with suppliers.
• Maintain brand standards, service quality, and corporate identity.
• Implement projects that strengthen the image of the hotel / residence.
• Ensure the implementation of corporate procedures

ADMIN at TAKEAWAY (2019-01 – 2019-05)

• Order delivery coordination
• Data entry record management
• Invoice processing
• Vendors

Position not specified at TUI (2017-05 – 2018-12)

• Ticket sales
• Boarding guidance

Office Management – DON BOSCO – SINT PIETERS- WOLUWE (2012 – 2014)