TOP EXECUTIVE ASSISTANT at BARER HOLDING (2023-10 – 2025-11)
- Plan and manage the Chairman's daily, weekly, and monthly schedule efficiently.
- Coordinate appointments, meetings, travel arrangements, and events.
- Manage correspondence, phone calls, and email traffic on behalf of the Chairman.
- Prioritize incoming requests and support decision-making processes
- Plan Board of Directors meetings, prepare agendas, and create all necessary documentation.
- Take minutes during meetings, prepare action plans, and follow up on deliverables.
- Coordinate meetings and events with internal and external stakeholders.
- Manage all logistics for conferences, seminars, and business trips
- Professionally represent the Chairman in written and verbal communication with all stakeholders.
- Coordinate high-level relations and manage visitor and delegation protocols.
- Maintain strict confidentiality and ensure proper handling of sensitive information.
- Prepare reports, presentations, and files for senior management.
- Track financial, operational, and project-based indicators and summarize them.
- Maintain organized filing, archiving, and documentation systems.
- Plan, track, and schedule special projects assigned by the Chairman.
- Coordinate with relevant departments to ensure up-to-date information and progress reporting.
- Actively support project execution when required.
- Filter, evaluate, and direct critical matters in the Chairman's absence.
- Comply fully with corporate procedures, confidentiality rules, and ethical standards.
- Ensure secure and reliable information flow within the company and the Board.
- Maintain the high level of professionalism and discretion required to represent a senior executive.
HOTEL MANAGER at ROXI HOTEL RESIDENCE (2021-02 – 2023-10)
- Manage all operational processes of the hotel / residence (front office, housekeeping, technical services, security, food & beverage, etc.).
- Ensure seamless and high-quality execution of daily operations.
- Develop policies and procedures aimed at improving service quality.
- Manage and resolve guest complaints and requests effectively.
- Monitor guest satisfaction scores regularly and implement improvement actions.
- Handle VIP guest processes and ensure the delivery of premium service.
- Manage recruitment, training, performance evaluation, and motivation processes for all teams.
- Organize shift and work schedules.
- Strengthen internal communication and build a high-performance culture.
- Plan, report, and manage monthly and annual budgets.
- Conduct revenue-expense analyses; keep costs under control.
- Develop actions to increase sales and profitability.
- Monitor reservation, occupancy rates, pricing, and revenue management (yield management) processes.
- Work in coordination with sales & marketing teams to develop new agreements, campaigns, and partnerships.
- Manage online reputation (OTA scores, reviews, etc.).
- Ensure compliance with occupational health and safety, fire procedures, and all legal regulations.
- Ensure required inspections are carried out and monitor reports.
- Prioritize the safety of guests and staff.
- Ensure maintenance and repair of the hotel's technical equipment.
- Monitor the overall appearance and operation of the facility to ensure compliance with standards.
- Manage renovation, maintenance, and repair projects.
- Prepare operational and financial performance reports.
- Provide regular presentations and updates to the board of directors.
- Contribute to the determination of strategic goals.
- Control purchasing processes; ensure cost-effective procurement.
- Monitor inventory levels and carry out needs planning.
- Manage relationships with suppliers.
- Maintain brand standards, service quality, and corporate identity.
- Implement projects that strengthen the image of the hotel / residence.
- Ensure the implementation of corporate procedures
ADMIN at TAKEAWAY (2019-01 – 2019-05)
- Order delivery coordination
- Data entry record management
- Invoice processing
- Vendors
Position not specified at TUI (2017-05 – 2018-12)
- Ticket sales
- Boarding guidance
