Olcay Ürgün

Technical Business Analyst with 4+ years of hands-on software development and systems analysis experience. Specialized in gathering business requirements, designing process workflows, writing user stories with acceptance criteria, and executing User Acceptance Testing (UAT). Experienced in testing REST APIs to validate request/response payloads, managing enterprise ERP integrations, and utilizing SQL for data validation and system troubleshooting within Agile/Scrum environments.

Technical Business Analyst at Freelance / Project-Based (2026-01 – 2026-06)

Led the technical business analysis for an integration project between PDM and NETSIS, enabling automated BOM transfers and work order creation. Collaborated with business stakeholders and engineering teams to define integration touchpoints, validate data flows, and ensure end-to-end system alignment.

• Requirement Elicitation & Process Mapping: Facilitated discovery workshops with clients to map end-to-end technical process workflows and translated business needs into high-precision functional specifications.
• API Testing & Technical Triage: Analyzed REST API requests/responses via Postman to examine JSON payloads and HTTP status codes, resolving integration bottlenecks and data inconsistencies.
• AI-Assisted Development: Prepared detailed functional specifications and user stories structured for AI coding tools, enabling developers to generate initial code drafts faster.
• Data Validation & SQL: Executed advanced SQL queries against transaction logs to investigate data issues, validate accuracy, and verify seamless synchronization across distinct databases.
• Backlog Management & UAT: Managed requirements and tracked tasks using Azure DevOps; facilitated backlog refinement, defect tracking, and User Acceptance Testing (UAT).

Technical Business Analyst at Interkod Software (2021-07 – 2025-07)

Led technical business analysis for enterprise software applications integrating CAD and ERP systems within manufacturing and engineering environments. Partnered with cross-functional stakeholders and development teams to analyze core business processes, define functional specifications, and ensure successful software delivery.

• Requirement Elicitation & Documentation: Gathered business needs through stakeholder workshops and translated complex, ambiguous requests into high-precision functional specifications and development-ready user stories.
• Agile Delivery & Process Optimization: Partnered closely with developers throughout the SDLC to clarify technical edge cases, eliminating requirement-related rework by ~35% and accelerating sprint delivery speed by 30%.
• Testing & Quality Assurance: Executed User Acceptance Testing (UAT), documented defects, and collaborated with engineering teams to prioritize and resolve issues prior to production release.
• Change Management & Client Support: Conducted live product demonstrations, led user training sessions, and provided post-implementation support to drive seamless feature adoption across client organizations.
• Backlog & Tooling Management: Managed product backlogs, work items, and defect tracking using Azure DevOps and GitHub to maintain full task visibility across Agile sprints.

BS in Industrial Engineering (Transferred) – Dogus University (2014 – 2017)

BS in Computer Science – Dokuz Eylul University (2017 – 2021)