Özlem Mustafabayli

Senior nursing and healthcare operations leader with 20+ years of experience in tertiary private healthcare, including 15 years in supervisory responsibilities and 8 years representing hospital administration as Night Manager. MSc in Nursing Management with extensive experience in nursing workforce coordination, multidisciplinary hospital operations, quality indicator monitoring, patient safety, staff development, crisis management, compliance and operational continuity. Demonstrated ability to lead teams, resolve complex clinical and operational issues, coordinate resources across departments and support continuous quality improvement in a high-acuity hospital environment.

Current international patient role adds strong cross-cultural communication and patient-centred care experience.

International Patient Care Nurse - Anadolu Health Center (Johns Hopkins Affiliation) - Istanbul, Türkiye

(2023-01)

• Manage end-to-end care coordination for international patients across multidisciplinary clinical services.
• Coordinate physicians, nursing teams and administrative stakeholders to support timely, safe and patient-centred care.
• Support adherence to international healthcare quality and patient safety standards throughout the patient journey.
• Facilitate communication and issue resolution across clinical and operational teams in a culturally diverse environment.

Night Manager - Anadolu Health Center - Istanbul, Türkiye

(2015-01 - 2023-12)

• Represented hospital administration during non-working hours, providing leadership and hospital-wide operational oversight across clinical and administrative services.
• Coordinated staffing, clinical priorities, emergency situations and cross-functional resources to maintain safe and continuous hospital operations.
• Acted as senior escalation point for patient-care, staff and operational issues, facilitating timely decisions and multidisciplinary resolution.
• Led response to crisis situations and competing operational priorities while maintaining patient safety, service quality and institutional standards.
• Supported compliance with hospital policies, quality expectations and patient safety requirements during night operations.

Nurse Supervisor - Anadolu Health Center - Istanbul, Türkiye

(2008-01 - 2023-12)

• Supervised nursing staff and supported day-to-day work direction, scheduling, workforce planning and resource coordination across clinical services.
• Monitored nursing quality indicators and compliance standards, identifying issues requiring follow-up and corrective or performance-improvement action.
• Supported staff training, professional development, mentoring and performance improvement initiatives.
• Coordinated multidisciplinary teams and operational resources to support safe, efficient and consistent patient care.
• Contributed to quality and process improvement activities by identifying operational gaps and supporting corrective actions.
• Provided leadership in resolving staff, patient-care and operational issues while maintaining service quality and patient safety.

Diabetes Education Nurse – Pediatric Endocrinology - Anadolu Health Center - Istanbul, Türkiye

Pediatric Cardiothoracic ICU Nurse - Anadolu Health Center - Istanbul, Türkiye

Staff Nurse – Pediatric Internal Medicine - Anadolu Health Center - Istanbul, Türkiye

Master of Science (MSc) - Nursing Management - Okan University

Bachelor of Science (BSc) - Nursing - Hacettepe University