Digital Channels Business Analyst - Fair Teknoloji
(2025-05)
I worked as a digital channels business analyst in the analysis and development processes of mobile banking products at a newly established participation bank.
- I conducted an end-to-end analysis of the main modules of the mobile banking application (Onboarding, Profile and Settings, Home Page, Accounts, Financing Applications, Money Transfers, and Foreign Exchange Transactions) to be implemented and contributed to the successful completion of the project.
- I effectively coordinated the pre-development processes with relevant departments by creating requirements analyses, user stories, and business rules documentation.
- I analyzed the functional and non-functional requirements of all modules and prepared comprehensive reference documents for the technical teams.
- I conducted API-level integration analyses, defining connections to core banking, CRM, and external service systems in detail.
- I actively supported system testing with the test teams by writing user scenarios and UAT test scenarios.
- I played a key role in the analysis and testing of the customer acquisition process (NFC ID reading, video calling, and risk scoring) via the mobile application.
- I created user flows and error scenarios for FAST, EFT, wire transfer, and future-dated and recurring order transactions for money transfers.
- I actively participated in sprint planning, daily reviews, and retrospective meetings within the Agile/Scrum processes, strengthening team communication.
- I supported the long-term success of the project by providing technical analysis support during relevant update and maintenance cycles to ensure the sustainability of the modules that went live.
Business Analyst&Product Manager - DHL eCommerce Turkey
(2022-09 - 2025-05)
- I participated in phase meetings and analysis studies for the development of the corporate website, online şube (a system where corporate customers prepare and track shipments), and the CRM (in-house) application, based on requests from business units. I contributed to the timely completion of the projects within the budget.
- I contributed to delivering high-quality products by developing and executing UAT tests, database testing, and API testing in both test and production environments, based on software development requirements.
- I enhanced user experience by quickly and efficiently updating campaign and banner content on the website through CMS customization of HTML/CSS code. I also actively participated in the analysis and testing phases of website and chatbot development projects.
- I collaborated with analysts and the development team to continuously optimize the website, online branch, and CRM, going beyond business unit requests. These optimizations ensured that systems better met the evolving needs of the business units.
- The construction and analysis phases of the Complaint and Request Management System project for Corporate Customers were actively purchased. Within the scope of the project, companies such as Amazon, n11 and Karaca took part in the system design and analysis of a system where companies such as Amazon, n11 and Karaca can quickly and easily open tickets according to complaints coming from their own countries and distributed online stores (the system they publish and follow in corporate stores), an
- I conducted analysis and testing to ensure that complaints and requests received through our website and call center were created as tickets on the EBA/Sinerji application and routed to the appropriate branch or business unit. I also worked on integrating the BPM (EBA/Sinerji) application into the existing processes.
- I took part in the MVP process of the individual address purchase (microsite) project, which is an extension of our website. I contributed to the management of the project by taking an active role in the creation of product backlogs, analysis and testing processes.
- I took an active role in Mobilexpress integration tests. After the pilot tests of the project were completed, I took an active role in creating the website launch plan.
Business Analyst - NOZZLE Ship Management Software
(2021-11 - 2022-09)
- By analyzing the system needs of customers using nozzles, I significantly improved the product's functionality and usability. I took part in analysis and testing of finance, purchasing, inventory, payroll and expense management modules via mobile application.
- Using tools such as Mockup and Sqldbm, a user-friendly and efficient UI/UX design and database architecture was created.
- I contributed to the faster and more effective improvement process by preparing detailed and detailed Business Level Documents for the developments.
- Working in close collaboration with the software team, I completed projects on time and within budget using the scrum methodology.
- I helped deliver a high-quality product by meticulously carrying out user acceptance tests (UAT) of the developed screens.
Corporate Customer Consultant - Bilin Yazılım ve Bilişim Danışmanlığı
(2020-12 - 2021-11)
- I contributed to the optimization of the bank's human resources processes by ensuring that the Human Resources Management Program, developed specifically for Türkiye Garanti Bank, went live without any problems.
- By providing tailor-made support and consultancy services to the customer, I ensured that the customer made the most of the program and increased business efficiency.
- By thoroughly documenting customer-specific enhancements, I created a foundation for future updates and improvements to the program.
- By meticulously analyzing customer needs in accordance with the customer's processes and systems, I ensured that the program met customer-specific requirements.
Application Support Specialist - Obase Bilgisayar ve Danışmanlık Hizmetleri
(2020-02 - 2020-12)
- Obase ERP: I participated in problem solving, adding and testing new features in various modules (store, warehouse, e-transformation) in this retail management system.
- Task Management: I received new requests, assigned tasks to the relevant teams and followed up these tasks.
- Integrations: I ensured the correct flow of data (order, stock, price) between different systems such as marketplace, mobile order management and e-commerce admin panel.
- Testing Processes: I took part in the testing phase, which is an important part of the software development process, and confirmed that the software worked as expected.
- Store Management: I resolved the problems with the cash registers used in stores and checked that daily transactions were carried out correctly.
Software Technical Support Specialist - Aktif Yazılım - Logo Business Solutions
(2018-09 - 2020-12)
- In my customer consultancy and support services role, I carried out multi-faceted work for customers such as installation, program support, training and consultancy to evaluate their new demands.
- By providing installation and program support to customers, I ensured trouble-free use of the programs and increased customers' work efficiency.
- By providing comprehensive and informative training to users at different levels, I enabled them to use all functions of the programs effectively and optimize their workflows.
- By carefully evaluating customers' new demands and making the necessary analyses, I provided consultancy services to meet these demands in the most appropriate way.
- By establishing open and transparent communication with customers, I have established relationships based on trust and collaboration.
