Uğur Tepeci̇k

Operations Specialist(USA remote) at Metrobi customer success manager(USA remote) at OLIMP Warehousing (2025-01 – 2026-01)

Logistics Sales Representative at My Truck Logistics (2023-11 – 2024-12)

Sales and Operations Manager at Mediterranean Shipping Company (2021-11 – 2023-12)

Establishing and maintaining operational standards for two locations.
Working diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Supervising staff to optimize brand expansion initiatives and productivity.
Organized promotional events and interacted with community to increase sales volume.
Identifying, hiring and training staff by teaching best practices, procedures and sales strategies.
Expediting resolutions of shipping errors and packaging mistakes.
Organizing records of vehicles, schedules and completed orders.
Reducing worker accidents by implementing improved safety standards and monitoring procedures.

Branch Manager at Aras Cargo (2020-07 – 2021-11)

Managed and directed a team of 30 members and organizing logistics opearations on a daily basis
Assessed employee performance and developed improvement plans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Protected company assets with strategic risk management approaches.

Sales Representative at Mediterranean Shipping Company (2018-10 – 2020-07)

Achieved logistics sales of over $1.5m in a year and half.
Created and expended the companies B2B customer portfolio for the new investment Asyaport/MSC Tekirdag, the biggest container port in Turkey and the 3rd biggest in Europe.
Helped customers through their all import and export processes
Worked closely with two members of customer rep team and reported to the regional manager weekly.
Collected data and information for the companies customer database and entered to the system regularly.
Made regular customer visits on a weekly basis.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Tele Sales Agent at Turkcell Global Bilgi (2015-05 – 2018-10)

Made outbound or inbound calls to the clients to Mediamarkt technological products
Handled all the processes of B2C sales from the beginning up to the customer service matters.
Exceeded sales targets and reported to the company representative and the team leader quarterly

Deneyim